Patents by Inventor Jamie Warder

Jamie Warder has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System of reverse call branch off-load
    Patent number: 9031224
    Abstract: A computer-implemented system for routing a call to a call center may generally comprise a computer system comprising at least one processor and a storage device comprising computer-readable medium in communication with the processor and storing instructions adapted to be executed by the processor to receive a call from a caller at an automated call distributor, initiate an interactive voice response interrogation session with the caller, and classify the call as one of a first type and a second type based on the interactive voice response interrogation session, when the call type is classified as the first type, route the call to at least one of a plurality of branches comprising at least one agent designated to receive calls classified as the first type, when the call type is classified as the second type, route the call to a call center comprising at least one agent designated to receive calls classified as the first type and the second type.
    Type: Grant
    Filed: November 1, 2013
    Date of Patent: May 12, 2015
    Assignee: The PNC Finanical Services Group, Inc.
    Inventor: Jamie Warder
  • Method of reverse call branch off-load
    Patent number: 9025759
    Abstract: A computer-implemented method for routing a call to a call center may generally comprise receiving a call from a caller at an automated call distributor, initiating an interactive voice response interrogation session with the caller, and classifying the call as one of a first type and a second type based on the interactive voice response interrogation session, when the call type is classified as the first type, routing the call to at least one of a plurality of branches comprising at least one agent designated to receive calls classified as the first type, when the call type is classified as the second type, routing the call to a call center comprising at least one agent designated to receive calls classified as the first type and the second type.
    Type: Grant
    Filed: October 23, 2013
    Date of Patent: May 5, 2015
    Assignee: The PNC Financial Services Group, Inc.
    Inventor: Jamie Warder
  • System of reverse call branch off-load
    Patent number: 8600036
    Abstract: A computer-implemented system for routing a call to a call center may generally comprise a computer system comprising at least one processor and a storage device comprising computer-readable medium in communication with the processor and storing instructions adapted to be executed by the processor to receive a call from a caller at an automated call distributor, initiate an interactive voice response interrogation session with the caller, and classify the call as one of a first type and a second type based on the interactive voice response interrogation session, when the call type is classified as the first type, route the call to at least one of a plurality of branches comprising at least one agent designated to receive calls classified as the first type, when the call type is classified as the second type, route the call to a call center comprising at least one agent designated to receive calls classified as the first type and the second type.
    Type: Grant
    Filed: September 8, 2010
    Date of Patent: December 3, 2013
    Assignee: The PNC Financial Services Group, Inc.
    Inventor: Jamie Warder
  • Method of reverse call branch off-load
    Patent number: 8594307
    Abstract: A computer-implemented method for routing a call to a call center may generally comprise receiving a call from a caller at an automated call distributor, initiating an interactive voice response interrogation session with the caller, and classifying the call as one of a first type and a second type based on the interactive voice response interrogation session, when the call type is classified as the first type, routing the call to at least one of a plurality of branches comprising at least one agent designated to receive calls classified as the first type, when the call type is classified as the second type, routing the call to a call center comprising at least one agent designated to receive calls classified as the first type and the second type.
    Type: Grant
    Filed: September 8, 2010
    Date of Patent: November 26, 2013
    Assignee: The PNC Financial Services Group, Inc.
    Inventor: Jamie Warder