Abstract: Systems and methods are provided for use in enhancing security associated with services related to payment or banking accounts, in connection with communication between consumers and consumer service call centers associated with the accounts. One exemplary method includes receiving, at a computing device, a request to authenticate a consumer to a payment or banking account from a call center associated with consumer services for the account, and soliciting a biometric from the consumer. The method also includes receiving biometric data from a communication device associated with the consumer relating to the solicited biometric, and confirming the received biometric data based on reference biometric data for the consumer. The method then further includes transmitting an authentication confirmation to the call center, when the received biometric data is confirmed, whereby the call center is able to proceed in providing the consumer services to the consumer with or without security questions.

Abstract: Systems and methods are provided for use in enhancing security associated with services related to payment or banking accounts, in connection with communication between consumers and consumer service call centers associated with the accounts. One exemplary method includes receiving, at a computing device, a request to authenticate a consumer to a payment or banking account from a call center associated with consumer services for the account, and soliciting a biometric from the consumer. The method also includes receiving biometric data from a communication device associated with the consumer relating to the solicited biometric, and confirming the received biometric data based on reference biometric data for the consumer. The method then further includes transmitting an authentication confirmation to the call center, when the received biometric data is confirmed, whereby the call center is able to proceed in providing the consumer services to the consumer with or without security questions.

Abstract: A method for confirmation of a suspect transaction includes: storing device profiles, each including a device identifier and registered biometric data; receiving a confirmation request from a third party entity including a specific device identifier and a transaction identifier and data values associated with a suspect transaction; identifying a specific device profile that includes the specific device identifier; transmitting a biometric request to the computing device related to the specific device profile, the biometric request including the transaction identifier and data values; receiving a confirmation message from the computing device including confirmation of the suspect transaction, the transaction identifier, and supplied biometric data; verifying the supplied biometric data as being equivalent to the registered biometric data in the specific device profile; and transmitting a confirmation response to the third party entity including the indicated confirmation, an indication of positive verification

Abstract: A method includes receiving a request to provision a payment profile to a payment service facility. The method further includes determining source selection criteria applicable to the provisioning request. In addition, the method includes selecting an information source based at least in part on the determined source selection criteria. Still further, input is requested from the selected information source and is received from the selected information source. Based at least in part on the received input, decision-making is facilitated with respect to the provisioning request.

Abstract: A method includes receiving, from a merchant, transaction data and supplemental data relating to a payment account transaction. The method further includes accessing at least one service selection rule. Also, based on the at least one service selection rule and the transaction data and supplemental data, at least one service is selected. The selected service(s) are provided to the merchant in connection with the payment account transaction.