Abstract: In general, in one aspect, the invention relates to a method for providing online support to a user of a client application. The method includes: initiating a wizard including dialogs for completing a task; displaying a dialog to the user; enabling, based on a network connection being available, a help threshold associated with the dialog; determining, by a computer processor, that the help threshold is exceeded after enabling the help threshold; sending, in response to the help threshold being exceeded, an availability request to an external support server; receiving, after sending the availability request, a confirmation of an available support specialist; displaying an indication to the user that support is available; receiving a support request from the user; opening a chat dialog in response to receiving the support request; and initiating, using the chat dialog, a chat session between the user and the available support specialist.