Abstract: Systems, methods, and computer-readable media for optimizing a user experience are provided. The method includes optimizing a user experience using clusters, user preferences, or a combination thereof. Clusters may be created based on, for example, user behaviors, or actions, exhibited by a user. User preferences may be established for each cluster in order to further customize the clusters. The clusters may be continuously monitored such that if changes are necessary they may be immediately applied such as a user exhibited different behavior and requiring association with a new cluster. This information, or clustering, may be utilized to predict user satisfaction such that more positive user experiences are encountered and negative user experiences are, to the extent possible, avoided, or at least lessened.

Abstract: Methods, systems, and computer-readable media are provided for assessing call integrity of calls communicated via a mobile device. In particular, physical aspects of the mobile device that are related to call integrity are identified. The physical condition of the mobile device is then monitored based on the identified physical aspects. The data retrieved from monitoring the physical aspects of the mobile device is then provided to a physical condition assessment component that determines an assessed physical condition of the mobile device. Based on the assessed physical condition of the mobile device, call integrity of calls communicated via the mobile device is determined.

Abstract: Methods, systems, and computer-readable media are provided for assessing call integrity of calls communicated via a mobile device. In particular, physical aspects of the mobile device that are related to call integrity are identified. The physical condition of the mobile device is then monitored based on the identified physical aspects. The data retrieved from monitoring the physical aspects of the mobile device is then provided to a physical condition assessment component that determines an assessed physical condition of the mobile device. Based on the assessed physical condition of the mobile device, call integrity of calls communicated via the mobile device is determined.