Abstract: An access control system includes a plurality of sensors and an access controller that includes one or more processors. The sensors detect sensor data regarding a user. The one or more processors receive credential data regarding the user from at least one of an access control device and an electronic wallet, evaluate a medical status using at least one of the sensor data and the credential data, validate access into a space responsive to the medical status being satisfied, and update a record data structure of at least one of the electronic wallet and a distributed ledger using the evaluation of the medical status.

Abstract: Disclosed herein are apparatuses and methods for managing building pathway information. A building and/or security management system can detect, based on receiving input from multiple sensor devices, a possible safety issue in a first pathway to an egress of a building, determine, based on detecting the possible safety issue and based on information regarding other pathways in the building, a second pathway to the egress of the building, and indicate at least the second pathway to another system.

Abstract: Disclosed herein are apparatuses and methods for verifying video authenticity using blockchain. An implementation may include receiving a video clip from a first source and generating a genesis block of a blockchain, wherein the genesis block includes the video clip, metadata of the video clip, and a first hash value of both the video clip and the metadata. The implementation includes distributing the blockchain to a plurality of nodes in a blockchain network. The implementation includes for each indication received of activity performed on the video clip to be recorded on the blockchain, verifying the activity and generating a new block on the blockchain recording the activity. The implementation includes receiving a modified version of the video clip, verifying an authenticity of the modified version based on each activity recorded in the blockchain, and in response to determining that the modified version is not authentic, generating an alert indicating inauthenticity.

Abstract: Disclosed herein are apparatuses and methods for verifying a level of trust in a zone having multiple persons. One or more persons of the multiple persons within the zone can be identified and, based on identifying the one or more persons, it can be determined whether the one or more persons are associated with a level of trust. An observable indicator can be set to specify whether the multiple persons in the zone, including the one or more persons, are associated with the level of trust.

Abstract: Disclosed herein are apparatuses and methods for managing building pathway information. A building and/or security management system can detect, based on receiving input from multiple sensor devices, a possible safety issue in a first pathway to an egress of a building, determine, based on detecting the possible safety issue and based on information regarding other pathways in the building, a second pathway to the egress of the building, and indicate at least the second pathway to another system.

Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.

Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.

Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.

Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.

Abstract: An access control system includes a plurality of sensors and an access controller that includes one or more processors. The sensors detect sensor data regarding a user. The one or more processors receive credential data regarding the user from at least one of an access control device and an electronic wallet, evaluate a medical status using at least one of the sensor data and the credential data, validate access into a space responsive to the medical status being satisfied, and update a record data structure of at least one of the electronic wallet and a distributed ledger using the evaluation of the medical status.

Abstract: A conversation system may dynamically control a conversation or workflow by performing multi-modal conversation monitoring, generating actions that control the conversation based on the multi-modal monitoring producing conversation elements that deviate from patterns of a selected plan for that conversation, and/or by dynamically generating and/or updating the plan for future conversations based on the pattern recognition. For instance, the conversation system may detect a pattern within completed conversations that resulted in a common outcome, may monitor an active conversation between at least an agent and a participant, may extract different sets of conversation elements from different points in the active conversation, may determine that a particular set of conversation elements deviates from the pattern, and may modify the active conversation by performing one or more actions based on the particular set of conversation elements that deviate from the pattern.

Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.

Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.

Abstract: An adaptive conversational system may simultaneously monitor multiple active calls or ongoing voice or telephone conversations, may extract a different set of conversation elements from a current point in each conversation in real-time as each conversation proceeds, may determine different rules that apply to current points of different ongoing conversations based on the extracted conversation elements satisfying different rule triggers, and may control different conversations at different times according to actions of different rules that are applied at different times to different conversations. The system may selectively control the conversations when the conversations become non-compliant, deviate from best practices, or can be controlled to more effectively reach a positive disposition than when allowing a telephone agent to independently control the conversation.

Abstract: Disclosed are techniques that use devices with corresponding identity wallet applications that execute on an electronic processor device of the devices, and which identity wallets store identity information and encrypt the stored identity information. A distributed ledger system, and a broker system that interfaces to the wallet and the distributed ledger are used for various information exchange scenarios in which a requesting system and user devices, the distributed ledger system, the broker system and the requesting system are interconnected via an electronic network through respective network interface devices.

Abstract: Disclosed are techniques that use devices with corresponding identity wallet applications that execute on an electronic processor device of the devices, and which identity wallets store identity information and encrypt the stored identity information. A distributed ledger system, and a broker system that interfaces to the wallet and the distributed ledger are used for various information exchange scenarios in which a requesting system and user devices, the distributed ledger system, the broker system and the requesting system are interconnected via an electronic network through respective network interface devices.