Patents by Inventor Jason Potts

Jason Potts has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Thick client and common queuing framework for contact center environment
    Patent number: 11979464
    Abstract: Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.
    Type: Grant
    Filed: July 14, 2023
    Date of Patent: May 7, 2024
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Chad Skinner, Jason Potts, Scott D. Dies, Aaron Kammeyer, Amit Gupta
  • THICK CLIENT AND COMMON QUEUING FRAMEWORK FOR CONTACT CENTER ENVIRONMENT
    Publication number: 20230362260
    Abstract: Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.
    Type: Application
    Filed: July 14, 2023
    Publication date: November 9, 2023
    Inventors: Chad Skinner, Jason Potts, Scott D. Dies, Aaron Kammeyer, Amit Gupta
  • Thick client and common queuing framework for contact center environment
    Patent number: 11757999
    Abstract: Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.
    Type: Grant
    Filed: June 1, 2021
    Date of Patent: September 12, 2023
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Chad Skinner, Jason Potts, Scott D. Dies, Aaron Kammeyer, Amit Gupta