Patents by Inventor Jaswinder Singh Randhawa

Jaswinder Singh Randhawa has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Configurable natural language contact flow
    Patent number: 10547747
    Abstract: A technology is described for configurable contact flows implemented using a contact flow service. An example method may include activating a contact flow in response to a request to establish a contact center session. The contact flow may be used to provide automated contact service communications to end users using computing resources hosted within a computing service provider environment. A starting prompt specified by the contact flow may be output using a communication channel. Input data may be received via the communication channel in response to the starting prompt. The input data may be analyzed to identify an intent identifier included in the input data and a contact flow action linked to the intent identifier may be executed.
    Type: Grant
    Filed: April 29, 2019
    Date of Patent: January 28, 2020
    Assignee: Amazon Technologies, Inc.
    Inventors: Saket Agarwal, Joseph Daniel Sullivan, Pasquale DeMaio, Jon Russell Jay, Jaswinder Singh Randhawa, Nihal Chand Jain
  • Configurable natural language contact flow
    Patent number: 10277743
    Abstract: A technology is described for configurable contact flows implemented using a contact flow service. An example method may include activating a contact flow in response to a request to establish a contact center session. The contact flow may be used to provide automated contact service communications to end users using computing resources hosted within a computing service provider environment. A starting prompt specified by the contact flow may be output using a communication channel. Input data may be received via the communication channel in response to the starting prompt. The input data may be analyzed to identify an intent identifier included in the input data and a contact flow action linked to the intent identifier may be executed.
    Type: Grant
    Filed: March 21, 2017
    Date of Patent: April 30, 2019
    Assignee: Amazon Technologies, Inc.
    Inventors: Saket Agarwal, Joseph Daniel Sullivan, Pasquale DeMaio, Jon Russell Jay, Jaswinder Singh Randhawa, Nihal Chand Jain