Abstract: A system and method for managing and controlling telephone activity in a correctional facility comprises providing a first communicative connection between a caller and a recipient, delivering the conversation between the caller and the recipient over the first communicative connection and executing voice biometrics software to evaluate the conversation. A detection response executed based upon the evaluation of the biometrics software.

Abstract: A system and method for managing and controlling telephone activity in a correctional facility comprises providing a first communicative connection between a caller and a recipient, delivering the conversation between the caller and the recipient over the first communicative connection and executing speech recognition software to identify a plurality of conversation words delivered over the first communicative connection. By comparing the conversation words with a database of trigger words, a determination can be made as to whether the recipient is attempting to create an unauthorized call connection. Based on that comparison step, a detection response is executed.