Patents by Inventor Jeannie Lin Chopra

Jeannie Lin Chopra has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Resource management facilitation
    Publication number: 20030154184
    Abstract: A method and system for resource management. In particular, a resource management system adapted to manage the resources, both machine and human, in call centers. The system calculates and displays statistics continuously which relate to both resources, machine and human, and objects, such as incoming calls, requiring resources. The statistics displayed are user configurable. Moreover, the system detects and warns a user upon a statistic exceeding a user defined threshold. The resource management system allows users to associate a resource to an object requiring resources. In so associating, the resources of the call center are reconfigured. Moreover, the statistics displayed and the method of display by the system are user configurable.
    Type: Application
    Filed: December 26, 2002
    Publication date: August 14, 2003
    Inventors: Chuan Khay Chee, Jeannie Lin Chopra, Adrian Richard Davies
  • Resource management facilitation
    Patent number: 6526397
    Abstract: A method and system for resource management. In particular, a resource management system adapted to manage the resources, both machine and human, in call centers. The system calculates and displays statistics continuously which relate to both resources, machine and human, and objects, such as incoming calls, requiring resources. The statistics displayed are user configurable. Moreover, the system detects and warns a user upon a statistic exceeding a user defined threshold. The resource management system allows users to associate a resource to an object requiring resources. In so associating, the resources of the call center are reconfigured. Moreover, the statistics displayed and the method of display by the system are user configurable.
    Type: Grant
    Filed: June 19, 1998
    Date of Patent: February 25, 2003
    Assignee: Nortel Networks Limited
    Inventors: Chuan Khay Chee, Jeannie Lin Chopra, Adrian Richard Davies
  • RESOURCE MANAGEMENT FACILITATION
    Publication number: 20010029503
    Abstract: A method and system for resource management. In particular, a resource management system adapted to manage the resources, both machine and human, in call centers. The system calculates and displays statistics continuously which relate to both resources, machine and human, and objects, such as incoming calls, requiring resources. The statistics displayed are user configurable. Moreover, the system detects and warns a user upon a statistic exceeding a user defined threshold. The resource management system allows users to associate a resource to an object requiring resources. In so associating, the resources of the call center are reconfigured. Moreover, the statistics displayed and the method of display by the system are user configurable.
    Type: Application
    Filed: June 19, 1998
    Publication date: October 11, 2001
    Inventors: CHUAN KHAY CHEE, JEANNIE LIN CHOPRA, ADRIAN RICHARD DAVIES