Patents by Inventor Jebakumar Mathuram Santhosm Swvigaradoss
Jebakumar Mathuram Santhosm Swvigaradoss has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240153487Abstract: Data indicative of one or more user inputs directed to a user interface of a conversation designer tool is received. A conversation design is determined based on the data. The conversation design enables a conversation bot to provide a service using a conversation flow specified at least in part by the conversation design. The conversation design specifies in a first human language at least a portion of a message content to be provided by the conversation bot during an execution of the conversation flow. It is identified that an end-user of the conversation bot prefers to converse in a second human language different from the first human language. The message content of the conversation design in the first human language is dynamically translated for the end-user to the second human language.Type: ApplicationFiled: January 16, 2024Publication date: May 9, 2024Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Satya Sarika Sunkara, Ankit Goel, Rajesh Voleti, Rishabh Verma, Patrick Casey, Rao Surapaneni
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Patent number: 11908450Abstract: A conversation design is received for a conversation bot that enables the conversation bot to provide a service using a conversation flow specified at least in part by the conversation design. The conversation design specifies in a first human language at least a portion of a message content to be provided by the conversation bot. It is identified that an end-user of the conversation bot prefers to converse in a second human language different from the first human language. In response to a determination that the message content is to be provided by the conversation bot to the end-user, the message content of the conversation design is dynamically translated for the end-user from the first human language to the second human language. The translated message content is provided to the end-user in a message from the conversation bot.Type: GrantFiled: May 26, 2020Date of Patent: February 20, 2024Assignee: ServiceNow, Inc.Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Satya Sarika Sunkara, Ankit Goel, Rajesh Voleti, Rishabh Verma, Patrick Casey, Rao Surapaneni
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Patent number: 11843526Abstract: At least service task data and application utilization data are collected. The collected data is analyzed to determine a utilization pattern. Based on the determined utilization pattern, a computer automation opportunity is automatically identified. An automatically generated recommendation of an automation solution among a plurality of automation solution candidates is provided for the identified computer automation opportunity.Type: GrantFiled: March 15, 2021Date of Patent: December 12, 2023Assignee: ServiceNow, Inc.Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Manjeet Singh
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Patent number: 11727213Abstract: An input document data is received. The input document data is analyzed to automatically identify one or more response fields and one or more corresponding text labels laid out in the input document data. A conversation bot is automatically configured to provide one or more requests to provide one or more responses corresponding to the one or more response fields, receive the one or more responses, and store the one or more responses in a persistent computer storage.Type: GrantFiled: September 9, 2020Date of Patent: August 15, 2023Assignee: ServiceNow, Inc.Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Madhusudan Mathihalli, Molugu Sainithin, Nidhi Garg, Aman Jain, Sakshi Kataria
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Publication number: 20230169975Abstract: One or more associated identifiers are determined based on one or more associated tag types of an interactable element of web content. The determined one or more associated identifiers are associated with the interactable element. Based on the association of the determined one or more associated identifiers with the interactable element, one of the interactable element is matched to a received speech input. An action is performed with respect to the interactable element based on the matching.Type: ApplicationFiled: January 16, 2023Publication date: June 1, 2023Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Satya Sarika Sunkara, Ankit Goel, Jason Aloia, Rishabh Verma
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Publication number: 20230122341Abstract: An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.Type: ApplicationFiled: December 19, 2022Publication date: April 20, 2023Inventors: Samantha Santo, Jebakumar Mathuram Santhosm Swvigaradoss, Ankit Goel, Prashant Pandey, John Botica, Rajesh Voleti, Laxmi Prasanna Mustala, Rishabh Verma, Satya Sarika Sunkara
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Patent number: 11594218Abstract: Web content with a speech interaction user interface capability is provided. Interactable elements of the web content are identified. For each of the interactable elements, one or more associated identifiers are determined and associated with a corresponding interactable element of the identified interactable elements in a data structure. A speech input is received from a user. Using the data structure, one of the interactable elements is matched to the received speech input. An action is automatically performed on the matched interactable element.Type: GrantFiled: September 18, 2020Date of Patent: February 28, 2023Assignee: ServiceNow, Inc.Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Satya Sarika Sunkara, Ankit Goel, Jason Aloia, Rishabh Verma
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Patent number: 11580312Abstract: An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.Type: GrantFiled: January 20, 2021Date of Patent: February 14, 2023Assignee: ServiceNow, Inc.Inventors: Samantha Santo, Jebakumar Mathuram Santhosm Swvigaradoss, Ankit Goel, Prashant Pandey, John Botica, Rajesh Voleti, Laxmi Prasanna Mustala, Rishabh Verma, Satya Sarika Sunkara
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Publication number: 20220318498Abstract: An example embodiment may involve a software application executable on computing devices of a remote network management platform containing a computational instance associated with a managed network. A text string may be received, and characters of the string may be categorized among a plurality of symbol script families. A respective likelihood of the string corresponding to each family may be determined, and a respective probability of the string being in each language of each given family may also be determined. The respective probabilities for the languages of each given family may be weighted by the likelihoods of the given family, and then weighted sums of the probabilities for each language may be computed. The maximum of the weighted sums may correspond to the language of the text string. The respective probabilities may be determined according to hybrid N-gram and word language models for each family.Type: ApplicationFiled: June 13, 2022Publication date: October 6, 2022Inventors: Ankit Goel, Prashant Pandey, Jebakumar Mathuram Santhosm Swvigaradoss
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Publication number: 20220294710Abstract: At least service task data and application utilization data are collected. The collected data is analyzed to determine a utilization pattern. Based on the determined utilization pattern, a computer automation opportunity is automatically identified. An automatically generated recommendation of an automation solution among a plurality of automation solution candidates is provided for the identified computer automation opportunity.Type: ApplicationFiled: March 15, 2021Publication date: September 15, 2022Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Manjeet Singh
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Patent number: 11392768Abstract: An example embodiment may involve a software application executable on computing devices of a remote network management platform containing a computational instance associated with a managed network. A text string may be received, and characters of the string may be categorized among a plurality of symbol script families. A respective likelihood of the string corresponding to each family may be determined, and a respective probability of the string being in each language of each given family may also be determined. The respective probabilities for the languages of each given family may be weighted by the likelihoods of the given family, and then weighted sums of the probabilities for each language may be computed. The maximum of the weighted sums may correspond to the language of the text string. The respective probabilities may be determined according to hybrid N-gram and word language models for each family.Type: GrantFiled: May 7, 2020Date of Patent: July 19, 2022Assignee: ServiceNow, Inc.Inventors: Ankit Goel, Prashant Pandey, Jebakumar Mathuram Santhosm Swvigaradoss
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Patent number: 11386263Abstract: An input document data is received. The document data is analyzed to automatically identify one or more response fields and one or more corresponding text labels laid out in the input document data. An application configured to provide to users the one or more response fields and the one or more corresponding text labels and receive inputs to the response fields from the users that are recorded in a persistent computer storage is automatically generated.Type: GrantFiled: June 12, 2020Date of Patent: July 12, 2022Assignee: ServiceNow, Inc.Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Harshvardhan Prasad, Molugu Sainithin, Barashnabin Roy, Sakshi Kataria
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Patent number: 11385916Abstract: A database may contain text strings in a preferred language and in one or more other languages. One or more processors may be configured to: generate a graphical user interface containing the text strings in the preferred language and in the other languages, and a control for dynamic translation, wherein a first set of the text strings in the other languages are displayed within text input controls, and wherein a second set of the text strings in the other languages are not displayed within the text input controls; receive an activation indication of the control for dynamic translation; and generate an update to the graphical user interface that includes translations of the first set into the preferred language appearing adjacent to the first set in the other languages, and also translations of the second set into the preferred language replacing the second set in the other languages.Type: GrantFiled: March 16, 2020Date of Patent: July 12, 2022Assignee: ServiceNow, Inc.Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Ankit Goel, Prashant Pandey, John Alan Botica, Rajesh Voleti, Laxmi Prasanna Mustala
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Publication number: 20220113988Abstract: An embodiment includes storage containing configuration and operational data related to a managed network, an action configurator application, and an action execution application. The embodiment also includes one or more processors configured to: receive, by way of the action configurator application, a specification of an action type; receive, by way of the action configurator application, a specification of an input source for actions generated using the action type; receive, by way of the action configurator application, a specification of one or more target users and an output modality for the actions; receive, by way of the action configurator application, a specification of a condition that causes the actions to be generated; determine, that the condition has been satisfied; and cause the action execution application to execute the action generator on the input source, and produce an output for one of the target users by way of the output modality.Type: ApplicationFiled: October 14, 2020Publication date: April 14, 2022Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Sarthak Jain, Sharfuddin Mohammed, Manjeet Singh, Sakshi Kataria
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Publication number: 20220093090Abstract: Web content with a speech interaction user interface capability is provided. Interactable elements of the web content are identified. For each of the interactable elements, one or more associated identifiers are determined and associated with a corresponding interactable element of the identified interactable elements in a data structure. A speech input is received from a user. Using the data structure, one of the interactable elements is matched to the received speech input. An action is automatically performed on the matched interactable element.Type: ApplicationFiled: September 18, 2020Publication date: March 24, 2022Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Satya Sarika Sunkara, Ankit Goel, Jason Aloia, Rishabh Verma
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Publication number: 20220075947Abstract: An input document data is received. The input document data is analyzed to automatically identify one or more response fields and one or more corresponding text labels laid out in the input document data. A conversation bot is automatically configured to provide one or more requests to provide one or more responses corresponding to the one or more response fields, receive the one or more responses, and store the one or more responses in a persistent computer storage.Type: ApplicationFiled: September 9, 2020Publication date: March 10, 2022Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Madhusudan Mathihalli, Molugu Sainithin, Nidhi Garg, Aman Jain, Sakshi Kataria
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Publication number: 20210390251Abstract: An input document data is received. The document data is analyzed to automatically identify one or more response fields and one or more corresponding text labels laid out in the input document data. An application configured to provide to users the one or more response fields and the one or more corresponding text labels and receive inputs to the response fields from the users that are recorded in a persistent computer storage is automatically generated.Type: ApplicationFiled: June 12, 2020Publication date: December 16, 2021Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Harshvardhan Prasad, Molugu Sainithin, Barashnabin Roy, Sakshi Kataria
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Publication number: 20210375261Abstract: A conversation design is received for a conversation bot that enables the conversation bot to provide a service using a conversation flow specified at least in part by the conversation design. The conversation design specifies in a first human language at least a portion of a message content to be provided by the conversation bot. It is identified that an end-user of the conversation bot prefers to converse in a second human language different from the first human language. In response to a determination that the message content is to be provided by the conversation bot to the end-user, the message content of the conversation design is dynamically translated for the end-user from the first human language to the second human language. The translated message content is provided to the end-user in a message from the conversation bot.Type: ApplicationFiled: May 26, 2020Publication date: December 2, 2021Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Satya Sarika Sunkara, Ankit Goel, Rajesh Voleti, Rishabh Verma, Patrick Casey, Rao Surapaneni
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Publication number: 20210350075Abstract: An example embodiment may involve a software application executable on computing devices of a remote network management platform containing a computational instance associated with a managed network. A text string may be received, and characters of the string may be categorized among a plurality of symbol script families. A respective likelihood of the string corresponding to each family may be determined, and a respective probability of the string being in each language of each given family may also be determined. The respective probabilities for the languages of each given family may be weighted by the likelihoods of the given family, and then weighted sums of the probabilities for each language may be computed. The maximum of the weighted sums may correspond to the language of the text string. The respective probabilities may be determined according to hybrid N-gram and word language models for each family.Type: ApplicationFiled: May 7, 2020Publication date: November 11, 2021Inventors: Ankit Goel, Prashant Pandey, Jebakumar Mathuram Santhosm Swvigaradoss
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Publication number: 20210286635Abstract: A database may contain text strings in a preferred language and in one or more other languages. One or more processors may be configured to: generate a graphical user interface containing the text strings in the preferred language and in the other languages, and a control for dynamic translation, wherein a first set of the text strings in the other languages are displayed within text input controls, and wherein a second set of the text strings in the other languages are not displayed within the text input controls; receive an activation indication of the control for dynamic translation; and generate an update to the graphical user interface that includes translations of the first set into the preferred language appearing adjacent to the first set in the other languages, and also translations of the second set into the preferred language replacing the second set in the other languages.Type: ApplicationFiled: March 16, 2020Publication date: September 16, 2021Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Ankit Goel, Prashant Pandey, John Alan Botica, Rajesh Voleti, Laxmi Prasanna Mustala