Abstract: Systems and methods are disclosed for establishing a video connection between a client device and a notary support terminal while enabling the client device and notary support terminal to notarize a digital document. In particular, the client device can display multiple panes simultaneously, the multiple panes including a first pane that displays the video chat and a second pane that displays at least one notarization interface for notarizing the digital document. While the client device displays the multiple panes and during the video chat, the disclosed systems can notarize the digital document by authenticating the user of the client device, collecting signatures from the user of the client device and the notary associated with the notary support terminal, and applying an electronic notary seal to the digital document.

Abstract: Systems and methods are disclosed for establishing a video connection between a client device and a support terminal while enabling the support terminal to concurrently push display element triggers to the client device through a separate connection. In particular, a display element trigger can cause the client device to display, within a dual pane display of the client device, a display element within one pane and a video chat in another pane. The display element can include a check deposit element that enables a user of the client device to capture one or more images of a check and then transmit the image(s) for deposit by the support terminal during a video chat. The support terminal can analyze the image(s) of the check to identify check deposit data and then deposit the check accordingly while a support representative communicates with the user of the client device via the video chat.

Abstract: Systems and methods are disclosed for establishing a video connection between a client device and a notary support terminal while enabling the client device and notary support terminal to notarize a digital document. In particular, the client device can display multiple panes simultaneously, the multiple panes including a first pane that displays the video chat and a second pane that displays at least one notarization interface for notarizing the digital document. While the client device displays the multiple panes and during the video chat, the disclosed systems can notarize the digital document by authenticating the user of the client device, collecting signatures from the user of the client device and the notary associated with the notary support terminal, and applying an electronic notary seal to the digital document.

Abstract: This disclosure relates to an emotive recognition and feedback system that identifies emotive states of users within a video chat session and determines communication recommendations based on the interaction of the participants' emotive states. For instance, the emotive recognition and feedback system analyzes a video data to determine the participants' individual emotive states. Based on mapping the participants' individual emotive states, the emotive recognition and feedback system can determine a communication recommendation for the video chat. Additionally, the emotive response system provides graphical user interfaces that presents the communication recommendation to the video chat participants. The emotive recognition and feedback system can perform real-time analysis and feedback or delayed analytics of previously performed video chats.

Abstract: Systems and methods are disclosed for establishing a video connection between a client device and a support terminal while enabling the support terminal to concurrently push display element triggers to the client device through a separate connection. In particular, a display element trigger can cause the client device to display, within a dual pane display of the client device, a display element within one pane and a video chat in another pane. The display element can include a check deposit element that enables a user of the client device to capture one or more images of a check and then transmit the image(s) for deposit by the support terminal during a video chat. The support terminal can analyze the image(s) of the check to identify check deposit data and then deposit the check accordingly while a support representative communicates with the user of the client device via the video chat.

Abstract: Systems and methods are disclosed for establishing a video connection between a client device and a support terminal while enabling the support terminal to concurrently push display element triggers to the client device through a separate connection. In particular, a display element trigger can cause the client device to display, within a dual pane display of the client device, a display element within one pane and a video chat in another pane. The display element can include a check deposit element that enables a user of the client device to capture one or more images of a check and then transmit the image(s) for deposit by the support terminal during a video chat. The support terminal can analyze the image(s) of the check to identify check deposit data and then deposit the check accordingly while a support representative communicates with the user of the client device via the video chat.

Abstract: A first resource is used for initiating a transaction on a first channel. A second resource of a second channel is identified to assist in a portion of the transaction. The second resource is claimed for the transaction and the portion of the transaction is routed to the second resource on the second channel for processing.

Abstract: Systems and methods are disclosed for establishing a video connection between a client device and a support terminal while enabling the support terminal to concurrently push display element triggers to the client device through a separate connection. In particular, a display element trigger can cause the client device to display, within a dual pane display of the client device, a display element within one pane and a video chat in another pane. The display element can include a check deposit element that enables a user of the client device to capture one or more images of a check and then transmit the image(s) for deposit by the support terminal during a video chat. The support terminal can analyze the image(s) of the check to identify check deposit data and then deposit the check accordingly while a support representative communicates with the user of the client device via the video chat.

Abstract: Systems and methods are disclosed for generating a workflow and notifying a user of the workflow using a variety of communication channels. For example, in one or more embodiments, a system generates a workflow comprising a plurality of tasks and one or more display elements corresponding to the workflow tasks. Subsequently, the system sends a first notification to a user regarding the first task via a first communication channel (e.g., a mobile application) and sends a second notification via a second communication channel (e.g., email). If the system receives a user selection of one of the notifications from a client device associated with the user, the system can subsequently provide a first display element corresponding to the first task to the client device via the corresponding communication channel.

Abstract: This disclosure relates to an emotive recognition and feedback system that identifies emotive states of users within a video chat session and determines communication recommendations based on the interaction of the participants' emotive states. For instance, the emotive recognition and feedback system analyzes a video data to determine the participants' individual emotive states. Based on mapping the participants' individual emotive states, the emotive recognition and feedback system can determine a communication recommendation for the video chat. Additionally, the emotive response system provides graphical user interfaces that presents the communication recommendation to the video chat participants. The emotive recognition and feedback system can perform real-time analysis and feedback or delayed analytics of previously performed video chats.

Abstract: Systems and methods are disclosed for establishing a video connection between a mobile device and a support terminal while enabling the support terminal to concurrently push display elements to the mobile device through a separate connection. In particular, in one or more embodiments, the disclosed systems and methods establish a first connection between the support terminal and the mobile device and conduct a video chat between the devices transmitted through the first connection. The disclosed systems and methods enable the support terminal to push a display element to the mobile device through a second connection. In response to receiving the display element, the disclosed systems and methods divide the display screen of the mobile device into at least a first pane and a second pane, providing the video chat for display on the first pane and the display element for display on the second pane.

Abstract: Systems and methods are disclosed for establishing a video connection between a mobile device and a support terminal while enabling the support terminal to concurrently push display elements to the mobile device through a separate connection. In particular, in one or more embodiments, the disclosed systems and methods establish a first connection between the support terminal and the mobile device and conduct a video chat between the devices transmitted through the first connection. The disclosed systems and methods enable the support terminal to push a display element to the mobile device through a second connection. In response to receiving the display element, the disclosed systems and methods divide the display screen of the mobile device into at least a first pane and a second pane, providing the video chat for display on the first pane and the display element for display on the second pane.

Abstract: Systems and methods are disclosed for generating a workflow and notifying a user of the workflow using a variety of communication channels. For example, in one or more embodiments, a system generates a workflow comprising a plurality of tasks and one or more display elements corresponding to the workflow tasks. Subsequently, the system sends a first notification to a user regarding the first task via a first communication channel (e.g., a mobile application) and sends a second notification via a second communication channel (e.g., email). If the system receives a user selection of one of the notifications from a client device associated with the user, the system can subsequently provide a first display element corresponding to the first task to the client device via the corresponding communication channel.

Abstract: Systems and methods are disclosed for establishing a video connection between a mobile device and a support terminal while enabling the support terminal to concurrently push display elements to the mobile device through a separate connection. In particular, in one or more embodiments, the disclosed systems and methods establish a first connection between the support terminal and the mobile device and conduct a video chat between the devices transmitted through the first connection. The disclosed systems and methods enable the support terminal to push a display element to the mobile device through a second connection. In response to receiving the display element, the disclosed systems and methods divide the display screen of the mobile device into at least a first pane and a second pane, providing the video chat for display on the first pane and the display element for display on the second pane.

Abstract: Systems and methods are disclosed for establishing a video connection between a mobile device and a support terminal while enabling the support terminal to concurrently push display elements to the mobile device through a separate connection. In particular, in one or more embodiments, the disclosed systems and methods establish a first connection between the support terminal and the mobile device and conduct a video chat between the devices transmitted through the first connection. The disclosed systems and methods enable the support terminal to push a display element to the mobile device through a second connection. In response to receiving the display element, the disclosed systems and methods divide the display screen of the mobile device into at least a first pane and a second pane, providing the video chat for display on the first pane and the display element for display on the second pane.

Abstract: A first resource is used for initiating a transaction on a first channel. A second resource of a second channel is identified to assist in a portion of the transaction. The second resource is claimed for the transaction and the portion of the transaction is routed to the second resource on the second channel for processing.