Patents by Inventor Jeffery D. Gibbs

Jeffery D. Gibbs has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Processing an outbound call campaign having multiple abandonment rates
    Patent number: 9020141
    Abstract: Systems and methods are disclosed for conducting an outbound call campaign that involves multiple abandonment rates. In various embodiments, one or more filters are applied to a call list for an outbound call campaign to identify a first sub-list of telephone numbers with a first applicable abandonment rate and a second sub-list of telephone numbers with a second applicable abandonment rate. In particular embodiments, the first and second sub-lists are apportioned into sets of telephone numbers and a predictive dialer places telephone calls based on a first set for the first sub-list while targeting the first abandonment rate over a first particular period of time and, after placing the first group of calls, places telephone calls based on a first set for the second sub-list while targeting the second abandonment rate over a second particular period of time.
    Type: Grant
    Filed: January 6, 2015
    Date of Patent: April 28, 2015
    Assignee: Noble Systems Corporation
    Inventors: Jeffery D. Gibbs, Karl H. Koster, Christopher S. Haggerty
  • Processing an outbound call campaign having multiple abandonment rates
    Patent number: 8995648
    Abstract: Systems and methods are disclosed for conducting an outbound call campaign that involves multiple abandonment rates. In various embodiments, one or more filters are applied to a call list for an outbound call campaign to identify a first sub-list of telephone numbers with a first applicable abandonment rate and a second sub-list of telephone numbers with a second applicable abandonment rate. In particular embodiments, the first and second sub-lists are apportioned into sets of telephone numbers and a predictive dialer places telephone calls based on a first set for the first sub-list while targeting the first abandonment rate over a first particular period of time and, after placing the first group of calls, places telephone calls based on a first set for the second sub-list while targeting the second abandonment rate over a second particular period of time.
    Type: Grant
    Filed: June 14, 2013
    Date of Patent: March 31, 2015
    Assignee: Noble Systems Corporation
    Inventors: Jeffery D. Gibbs, Christopher S. Haggerty, Karl H. Koster