Patents by Inventor Jeffrey Dowds

Jeffrey Dowds has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Universal multi-browser interface for customer service representatives
    Publication number: 20060031077
    Abstract: A computer-implemented method for providing customer service, comprising providing an external user interface (UI) remotely accessible by customers via a global computer information network; providing an internal UI accessible by call-center customer service representatives (CSRs); retrieving from databases and displaying information on the internal and external UIs; automatically storing information entered via the internal UI and information entered via the external UI in the databases; and receiving and automatically processing instructions entered via the internal UI and instructions entered via the external UI. The internal and external UI each include a shared website browser that displays information in a specific format, has a specific functionality, and receives information for processing.
    Type: Application
    Filed: August 3, 2004
    Publication date: February 9, 2006
    Inventors: John Dalton, Jeffrey Dowds, James Lehman, Catherine Krauss, Saundra Lanyon, Richard Dalton
  • SELF-CENTERING PIVOT DOOR HINGE SYSTEM
    Publication number: 20030213103
    Abstract: A pivot door hinge having a door receiving channel member pivotally connected to a fixed base plate member, the base plate member having a pair of opposing parallel ridge members defining an alignment channel, such that the channel member is retained within the alignment channel until pivoted from the centered orientation, whereby the channel member rests on the ridge members.
    Type: Application
    Filed: May 18, 2002
    Publication date: November 20, 2003
    Inventors: Robert D. Cameron, E. Jeffrey Dowd
  • Self-centering pivot door hinge system
    Patent number: 6643898
    Abstract: A pivot door hinge having a door receiving channel member pivotally connected to a fixed base plate member, the base plate member having a pair of opposing parallel ridge members defining an alignment channel, such that the channel member is retained within the alignment channel until pivoted from the centered orientation, whereby the channel member rests on the ridge members.
    Type: Grant
    Filed: May 18, 2002
    Date of Patent: November 11, 2003
    Assignee: Southeastern Aluminum Products, Inc.
    Inventors: Robert D. Cameron, E. Jeffrey Dowd