Patents by Inventor Jeffrey J. Lindholm

Jeffrey J. Lindholm has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Queue-based distinctive ringing in a call center system
    Patent number: 6512825
    Abstract: A novel communication distribution system is provided. In one form, an automatic communication distributor manages multiple queues of calls waiting to be handled by agents. When a call is transferred to an agent's workstation, the workstation provides different ringing signals to the agent based on the automatic communication distributor queue from which the call is coming. In another form, a computer-readable medium is encoded with programming instructions that are executable by a processor to differentiate between calls coming from different ACD queues, and to provide different ringing signals to a user based on that differentiation.
    Type: Grant
    Filed: July 13, 2000
    Date of Patent: January 28, 2003
    Assignee: Interactive Intelligence, Inc.
    Inventors: Jeffrey J. Lindholm, Michael D. Gagle, Michael D. Synder