Patents by Inventor Jeffrey J. Skibinski

Jeffrey J. Skibinski has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automatic contact distribution system definable agent log-off reasons
    Patent number: 6654798
    Abstract: Method and apparatus for configuring agent log-off reasons in connection with an automatic contact distribution (ACD) system. An organization operating an ACD system can define any number of agent log-off reasons, which can be configured for individual agents, for groups of agents, or system-wide. These custom-defined reasons can be incorporated in historical reports and in real-time displays regarding schedule adherence. These custom-defined reasons can be changed at any time. In addition, the order in which the reasons appear for selection by an agent can be changed at any time, and can be reordered automatically in accordance with different algorithms.
    Type: Grant
    Filed: July 7, 2000
    Date of Patent: November 25, 2003
    Assignee: Rockwell Electronic Commerce Technologies LLC
    Inventors: Jeffrey J. Skibinski, Robert T. Eitel, James Lewis Beck, III, Daniel F. Baker