Patents by Inventor Jeffrey K. McMahon
Jeffrey K. McMahon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Publication number: 20240144088Abstract: Disclosed herein is an interaction summarization system for automatically generating summary output. The interaction summarization system generates a transcript from an interaction including content, the content including at least one of written text, audio speech, non-word symbols, metadata, silences, language characteristics, or acoustic characteristics, wherein the content is attributed to a participant in the interaction, and generates an interaction summary of the transcript using at least one of an extractive machine learning summarization model or an abstractive machine learning summarization model that summarizes the content of the interaction.Type: ApplicationFiled: October 26, 2023Publication date: May 2, 2024Inventors: Richard A. Britt, Michael C. Dwyer, Bruce K. McMahon, Roderick A. MacQueen, Douglas J. Sudd, Jeffrey A. Gallino
-
Publication number: 20240144089Abstract: Disclosed herein is an interaction summarization system for automatically generating summary output. The interaction summarization system generates a transcript from an interaction including content, the content including at least one of written text, audio speech, non-word symbols, metadata, silences, language characteristics, or acoustic characteristics, wherein the content is attributed to a participant in the interaction, and generates an interaction summary of the transcript using at least one of an extractive machine learning summarization model or an abstractive machine learning summarization model that summarizes the content of the interaction.Type: ApplicationFiled: October 26, 2023Publication date: May 2, 2024Inventors: Richard A. Britt, Michael C. Dwyer, Bruce K. McMahon, Roderick A. MacQueen, Douglas J. Sudd, Jeffrey A. Gallino
-
Publication number: 20240144916Abstract: Disclosed herein is a method for generating insights from words and phrases mapped in high-dimensional space. The method includes obtaining a plurality of communications. The plurality of communications comprise a plurality of words and phrases. Further, the method includes obtaining a model configured through training to cluster word representations of the plurality of communications. The method also includes applying a constraint to at least a group of the plurality of communications to obtain at least one modified group. The constraint is at least one of a keyword, a phrase, or groupings of words in phrases. Once the modified group is determined, the method proceeds to representing the at least one modified group into word representations then determining a category for the at least one modified group.Type: ApplicationFiled: October 26, 2023Publication date: May 2, 2024Inventors: Richard A. Britt, Michael C. Dwyer, Bruce K. McMahon, Roderick A. MacQueen, Douglas J. Sudd, Jeffrey A. Gallino
-
Patent number: 11887597Abstract: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.Type: GrantFiled: September 19, 2022Date of Patent: January 30, 2024Assignee: Voicify, LLCInventors: Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jeffrey K. McMahon
-
Patent number: 11790904Abstract: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.Type: GrantFiled: November 25, 2020Date of Patent: October 17, 2023Assignee: Voicify, LLCInventors: Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jeffrey K. McMahon
-
Patent number: 11749256Abstract: Among other things, a developer of an interaction application for an enterprise can create items of content to be provided to an assistant platform for use in responses to requests of end-users. The developer can deploy the interaction application using defined items of content and an available general interaction model including intents and sample utterances having slots. The developer can deploy the interaction application without requiring the developer to formulate any of the intents, sample utterances, or slots of the general interaction model.Type: GrantFiled: August 10, 2020Date of Patent: September 5, 2023Assignee: Voicify, LLCInventors: Jeffrey K. McMahon, Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jason Green
-
Publication number: 20230154461Abstract: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.Type: ApplicationFiled: September 19, 2022Publication date: May 18, 2023Inventors: Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jeffrey K. McMahon
-
Patent number: 11615791Abstract: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.Type: GrantFiled: October 1, 2019Date of Patent: March 28, 2023Assignee: Voicify, LLCInventors: Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jeffrey K. McMahon
-
Publication number: 20230072519Abstract: Among other things, a developer of an interaction application for an enterprise can create items of content to be provided to an assistant platform for use in responses to requests of end-users. The developer can deploy the interaction application using defined items of content and an available general interaction model including intents and sample utterances having slots. The developer can deploy the interaction application without requiring the developer to formulate any of the intents, sample utterances, or slots of the general interaction model.Type: ApplicationFiled: November 16, 2022Publication date: March 9, 2023Inventors: Jeffrey K. McMahon, Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Gavin Berkowitz
-
Patent number: 11538466Abstract: Among other things, a developer of an interaction application for an enterprise can create items of content to be provided to an assistant platform for use in responses to requests of end-users. The developer can deploy the interaction application using defined items of content and an available general interaction model including intents and sample utterances having slots. The developer can deploy the interaction application without requiring the developer to formulate any of the intents, sample utterances, or slots of the general interaction model.Type: GrantFiled: March 12, 2020Date of Patent: December 27, 2022Assignee: Voicify, LLCInventors: Jeffrey K. McMahon, Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Gavin Berkowitz
-
Patent number: 11508365Abstract: Among other things, a developer of an interaction application for an enterprise can create items of content to be provided to an assistant platform for use in responses to requests of end-users. The developer can deploy the interaction application using defined items of content and an available general interaction model including intents and sample utterances having slots. The developer can deploy the interaction application without requiring the developer to formulate any of the intents, sample utterances, or slots of the general interaction model.Type: GrantFiled: August 19, 2019Date of Patent: November 22, 2022Assignee: Voicify, LLCInventors: Jeffrey K. McMahon, Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Gavin Berkowitz
-
Patent number: 11450321Abstract: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.Type: GrantFiled: September 17, 2020Date of Patent: September 20, 2022Assignee: Voicify, LLCInventors: Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jeffrey K. McMahon
-
Patent number: 11437029Abstract: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.Type: GrantFiled: June 5, 2018Date of Patent: September 6, 2022Assignee: Voicify, LLCInventors: Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jeffrey K. McMahon
-
Publication number: 20210327422Abstract: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.Type: ApplicationFiled: November 25, 2020Publication date: October 21, 2021Inventors: Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jeffrey K. McMahon
-
Patent number: 10943589Abstract: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.Type: GrantFiled: March 14, 2019Date of Patent: March 9, 2021Assignee: Voicify, LLCInventors: Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jeffrey K. McMahon
-
Publication number: 20210056962Abstract: Among other things, a developer of an interaction application for an enterprise can create items of content to be provided to an assistant platform for use in responses to requests of end-users. The developer can deploy the interaction application using defined items of content and an available general interaction model including intents and sample utterances having slots. The developer can deploy the interaction application without requiring the developer to formulate any of the intents, sample utterances, or slots of the general interaction model.Type: ApplicationFiled: August 19, 2019Publication date: February 25, 2021Inventors: Jeffrey K. McMahon, Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Gavin Berkowitz
-
Publication number: 20210056959Abstract: Among other things, a developer of an interaction application for an enterprise can create items of content to be provided to an assistant platform for use in responses to requests of end-users. The developer can deploy the interaction application using defined items of content and an available general interaction model including intents and sample utterances having slots. The developer can deploy the interaction application without requiring the developer to formulate any of the intents, sample utterances, or slots of the general interaction model.Type: ApplicationFiled: March 12, 2020Publication date: February 25, 2021Inventors: Jeffrey K. McMahon, Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Gavin Berkowitz
-
Publication number: 20210056951Abstract: Among other things, a developer of an interaction application for an enterprise can create items of content to be provided to an assistant platform for use in responses to requests of end-users. The developer can deploy the interaction application using defined items of content and an available general interaction model including intents and sample utterances having slots. The developer can deploy the interaction application without requiring the developer to formulate any of the intents, sample utterances, or slots of the general interaction model.Type: ApplicationFiled: August 10, 2020Publication date: February 25, 2021Inventors: Jeffrey K. McMahon, Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jason Green
-
Publication number: 20210020176Abstract: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.Type: ApplicationFiled: September 17, 2020Publication date: January 21, 2021Inventors: Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jeffrey K. McMahon
-
Patent number: 10803865Abstract: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.Type: GrantFiled: June 5, 2018Date of Patent: October 13, 2020Assignee: Voicify, LLCInventors: Robert T. Naughton, Nicholas G. Laidlaw, Alexander M. Dunn, Jeffrey K. McMahon