Abstract: The present invention is related to a contact center that includes: (a) a plurality of agent and work item queues 212 and 208; (b) a workflow server 312 for distributing work items to available agents; and (c) an event processor 308 operable, for a selected a base time interval for accumulating a cumulative datum and a width of a rolling window, the width of the rolling window being at least one of (i) equal and (ii) greater than the base interval and being an integer multiple of the base interval: (i) when the rolling window partly spans a prior base interval, to determine a rolling average for the cumulative datum over the width of the rolling window; and (ii) when the rolling window partly spans a prior base interval, to estimate a value for the cumulative datum in the partly spanned prior base interval.

Abstract: A support system includes a support post and support means for adjustably supporting a member to the support post. The support means includes a locking mechanism movable between a first position for press-fitting the support means, directly or indirectly, against the support post and a second position for releasing the press-fitting. The locking mechanism has a surface that abuts the support post, or a wedge member associated with the support post, when in the first position thereby to effect the press-fitting and that is released from the support post when moved to the second position to release the press-fitting.

Abstract: A wall-mounted shelving system is provided that is easy to install, allows for a placement which is unlimited by stud location, holds heavy loads, and is easily cleanable. This wall-mounted shelving system includes a track and a bracket engagable with the track. The bracket has a collar for supporting a shelf-carrying pilaster and an engaging element protruding from the collar that includes a floor and an arm projecting upwardly from the floor to define an elbow. The track is adapted to be mounted horizontally on a wall and includes a downwardly open channel at its top and an outwardly projecting ledge at its bottom. The upper extreme of the engaging element arm is received in the channel of the track while the elbow can be supported to rest on the ledge. A pilaster is adapted to then be supported in the collar through an intermediate wedge member, and shelves and other objects can be supported on the pilaster.

Abstract: A banquet cart including a cabinet, a plurality of chimneys, an information center, and releasably lockable swivel casters. The plurality of chimneys are positioned inside the cabinet at different corners of the cabinet. The information center includes at least two of (a) a thermometer display indicating the temperature inside of the cabinet; (b) a display indicating time information from a programmable timer; and (c) an information board for displaying text. The releasably locking swivel casters are unlocked to allow swivel action of the casters when a user actuates a foot-operable lever at the front of the cabinet, and are locked when the user releases the lever and the casters are rotated to a predetermined position.

Abstract: An apparatus and method for dispensing protein-containing materials, such as, for example, pastes, gels, lipidic cubic phases, lipidic mesophases, and mixtures of the foregoing into containers, e.g., wells of assay trays. The invention further provides a method for preparing the aforementioned containers for various experiments involving soluble proteins or membrane proteins or both types of proteins. In a preferred embodiment, the apparatus includes (a) a gel dispenser assembly for dispensing small quantities of gels; (b) a pipette probe for dispensing fluids; (c) an actuator for moving the gel dispenser assembly vertically relative to the pipette probe; (d) a liquid-handling robot having a robot arm for moving the pipette probe and the gel dispenser assembly vertically and horizontally relative to containers, e.g.

Abstract: The present invention relates to methods for the detection of polymorphism in polynucleotides by using hybridization of fragments of segments of a polynucleotide suspected of containing a polymorphism with an oligonucleotide having a sequence complementary to a fragment identifying the polymorphism and subsequent detection of incorporated labels in the oligonucleotide-fragment duplex.

Abstract: The present invention relates to methods for the detection of polymorphism in polynucleotides by using hybridization of fragments of segments of a polynucleotide suspected of containing a polymorphism with an oligonucleotide having a sequence complementary to a fragment identifying the polymorphism and subsequent detection of incorporated labels in the oligonucleotide-fragment duplex.

Abstract: An apparatus and method for dispensing protein-containing materials, such as, for example, pastes, gels, lipidic cubic phases, lipidic mesophases, and mixtures of the foregoing into containers, e.g., wells of assay trays. The invention further provides a method for preparing the aforementioned containers for various experiments involving soluble proteins or membrane proteins or both types of proteins. In a preferred embodiment, the apparatus includes (a) a gel dispenser assembly for dispensing small quantities of gels; (b) a pipette probe for dispensing fluids; (c) an actuator for moving the gel dispenser assembly vertically relative to the pipette probe; (d) a liquid-handling robot having a robot arm for moving the pipette probe and the gel dispenser assembly vertically and horizontally relative to containers, e.g.

Abstract: The present invention relates to a method for genotyping a diploid organism by cleaving segments of two alleles such that 7-20 nucleotide fragments that contain a suspected polymorphic locus are produced and comparing the masses of those fragments.

Abstract: Method and apparatus for mounting a sample comprising a crystal for X-ray crystallographic analysis, a method for aligning a sample comprising a crystal for X-ray crystallographic analysis, which sample is mounted on a positioning device, and a method for determining the structure of a sample containing a crystal by means of X-ray crystallography.

Abstract: An apparatus and a method for dividing a fluid into desired proportions by means of a filtering device.

Abstract: Methods for determing genotypes and haplotypes of genes are described. Also described are single nucleotide polymorphisms and haplotypes in the ApoE gene and methods of using that information.

Abstract: An apparatus and a method for dividing a fluid into desired proportions by means of a filtering device. The method comprises the steps of: (a) providing a filtration device, the filtration device comprising a filter; (b) adding a fluid to the filtration device, the fluid containing material dissolved or suspended therein; (c) placing the filtration device to which fluid has been added in a pressure vessel, the pressure vessel capable of withstanding a specified level of pressure relative to ambient pressure; (d) sealing the filtration device to form a trapped volume downstream of the filter; (e) increasing the pressure in the pressure vessel upstream of the filter; (f) allowing a period of time to elapse to allow the pressure downstream of the filter in the trapped volume to be substantially equal to the pressure upstream of the filter; (g) unsealing the filtration device; and (h) venting the pressure vessel.

Abstract: Method for mounting a sample comprising a crystal for X-ray crystallographic analysis, a method for aligning a sample comprising a crystal for X-ray crystallographic analysis, which sample is mounted on a positioning device, and a method for determining the structure of a sample containing a crystal by means of X-ray crystallography. The method includes activating a robot so that the tool retrieves the crystal holder, receives a sufficient amount of a fluid to maintain the crystal in the crystal holder at a temperature not in excess of about 160 degrees K, transfers the retrieved crystal holder to a positioning device, and mounts the transferred crystal holder on the positioning device, whereby the crystal in the retrieved crystal holder is maintained at a temperature not in excess of about 160 degrees K.

Abstract: The present invention relates to methods for the detection of polymorphism in polynucleotides by using hybridization of fragments of segments of a polynucleotide suspected of containing a polymorphism with an oligonucleotide having a sequence complementary to a fragment identifying the polymorphism and subsequent detection of incorporated labels in the oligonucleotide-fragment duplex.

Abstract: Methods for determing genotypes and haplotypes of genes are described. Also described are single nucleotide polymorphisms and haplotypes in the ApoE gene and methods of using that information.

Abstract: An apparatus and a method for dividing a fluid into desired proportions by means of a filtering device.

Abstract: The present invention relates to methods for the detection of polymorphism in polynucleotides by using hybridization of fragments of segments of a polynucleotide suspected of containing a polymorphism with an oligonucleotide having a sequence complementary to a fragment identifying the polymorphism and subsequent detection of incorporated labels in the oligonucleotide-fragment duplex.

Abstract: The present invention relates to a method for genotyping a diploid organism by cleaving segments of two alleles such that 7-20 nucleotide fragments that contain a suspected polymorphic locus are produced and comparing the masses of those fragments.