Patents by Inventor Jennifer Caldwell
Jennifer Caldwell has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10747559Abstract: This disclosure describes a support user interface for a customer support application that allows a customer support representative to categorize and subcategorize a customer service issue in order to populate a set of probing questions, wherein selected answers to the probing questions can filter from multiple potential root causes, the most likely root cause of the customer service issue. Upon identifying the potential root cause to the customer service issue, one or more potential solutions can be implemented to resolve the customer service issue.Type: GrantFiled: August 14, 2017Date of Patent: August 18, 2020Assignee: T-Mobile USA, Inc.Inventors: Jennifer Caldwell, Jie Hui
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Publication number: 20190050239Abstract: This disclosure describes a support user interface for a customer support application that allows a customer support representative to categorize and subcategorize a customer service issue in order to populate a set of probing questions, wherein selected answers to the probing questions can filter from multiple potential root causes, the most likely root cause of the customer service issue. Upon identifying the potential root cause to the customer service issue, one or more potential solutions can be implemented to resolve the customer service issue.Type: ApplicationFiled: August 14, 2017Publication date: February 14, 2019Inventors: Jennifer Caldwell, Jie Hui
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Patent number: 9771882Abstract: A single control for manipulating a fuel valve, a choke condition, and an ignition system condition of an engine of a portable engine powered device that simplifies starting, stopping, and operation of the engine associated with use of the device. The control includes a dial that can be rotated to positions between a first radial position and a second radial position. When the dial is in the first radial position, the fuel valve is maintained in a closed position and the ignition system is grounded such that the engine is rendered inoperable. Rotation of the dial away from the first radial position completes the ignition circuit, opens the fuel valve, and initiates a choke position suitable for subsequent starting and self-sustained operation of the engine. The dial is also axially displaceable to activate an electronic starter for engines so equipped.Type: GrantFiled: September 28, 2016Date of Patent: September 26, 2017Assignee: Generac Power Systems, Inc.Inventors: Michael Repasky, Russell Saari, Glen Schneider, Gary Castaldo, Jennifer Caldwell
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Publication number: 20170016406Abstract: A single control for manipulating a fuel valve, a choke condition, and an ignition system condition of an engine of a portable engine powered device that simplifies starting, stopping, and operation of the engine associated with use of the device. The control includes a dial that can be rotated to positions between a first radial position and a second radial position. When the dial is in the first radial position, the fuel valve is maintained in a closed position and the ignition system is grounded such that the engine is rendered inoperable. Rotation of the dial away from the first radial position completes the ignition circuit, opens the fuel valve, and initiates a choke position suitable for subsequent starting and self-sustained operation of the engine. The dial is also axially displaceable to activate an electronic starter for engines so equipped.Type: ApplicationFiled: September 28, 2016Publication date: January 19, 2017Inventors: Michael Repasky, Russell Saari, Glen Schneider, Gary Castaldo, Jennifer Caldwell
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Patent number: 9476370Abstract: A single control for manipulating a fuel valve, a choke condition, and an ignition system condition of an engine of a portable engine powered device that simplifies starting, stopping, and operation of the engine associated with use of the device. The control includes a dial that can be rotated to positions between a first radial position and a second radial position. When the dial is in the first radial position, the fuel valve is maintained in a closed position and the ignition system is grounded such that the engine is rendered inoperable. Rotation of the dial away from the first radial position completes the ignition circuit, opens the fuel valve, and initiates a choke position suitable for subsequent starting and self-sustained operation of the engine. The dial is also axially displaceable to activate an electronic starter for engines so equipped.Type: GrantFiled: February 20, 2014Date of Patent: October 25, 2016Assignee: Generac Power Systems, Inc.Inventors: Michael Repasky, Russell Saari, Glen Schneider, Gary Castaldo, Jennifer Caldwell
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Patent number: 9217410Abstract: A control system for manipulating operation of an engine of a portable engine powered device includes a choke and primer control that simplifies starting of the engine. The control system includes a dial that is associated with a choke control to effectuate choking of the engine during starting of the engine. The control system includes a primer control that is configured to provide an initial fuel charge to the engine. Preferably, the control system includes a single input that effectuates both the choke and primer operations associated with starting the engine. Preferably, the dial is moveable in a rotational direction to effectuate the choking operation and is movable in a longitudinal or axial direction to effectuate the priming operation such that user interaction with only the single input effectuates the sequence of the engine starting fuel control.Type: GrantFiled: December 26, 2012Date of Patent: December 22, 2015Assignee: Generac Power Systems, Inc.Inventors: Chris Turner, Kevin Cole, Jennifer Caldwell
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Publication number: 20150233311Abstract: A single control for manipulating a fuel valve, a choke condition, and an ignition system condition of an engine of a portable engine powered device that simplifies starting, stopping, and operation of the engine associated with use of the device. The control includes a dial that can be rotated to positions between a first radial position and a second radial position. When the dial is in the first radial position, the fuel valve is maintained in a closed position and the ignition system is grounded such that the engine is rendered inoperable. Rotation of the dial away from the first radial position completes the ignition circuit, opens valve, and initiates a choke position suitable for subsequent starting and self-sustained operation of the engine. The dial is also axially displaceable to activate an electronic starter for engines so equipped.Type: ApplicationFiled: February 20, 2014Publication date: August 20, 2015Applicant: GENERAC POWER SYSTEMS, INC.Inventors: Michael Repasky, Russell Saari, Glen Schneider, Gary Castaldo, Jennifer Caldwell
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Publication number: 20140174393Abstract: A control system for manipulating operation of an engine of a portable engine powered device includes a choke and primer control that simplifies starting of the engine. The control system includes a dial that is associated with a choke control to effectuate choking of the engine during starting of the engine. The control system includes a primer control that is configured to provide an initial fuel charge to the engine. Preferably, the control system includes a single input that effectuates both the choke and primer operations associated with starting the engine. Preferably, the dial is moveable in a rotational direction to effectuate the choking operation and is movable in a longitudinal or axial direction to effectuate the priming operation such that user interaction with only the single input effectuates the sequence of the engine starting fuel control.Type: ApplicationFiled: December 26, 2012Publication date: June 26, 2014Applicant: Generac Power Systems, Inc.Inventors: Chris Turner, Kevin Cole, Jennifer Caldwell
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Publication number: 20110183340Abstract: Age-Related Macular Degeneration (AMD) cases possessing the LOC387715 (rs 10490924) variant have a higher risk of neovascular AMD. Individuals with AMD who are homozygous for both variants might be at greater risk for earlier onset of neovascular AMD. Determining the presence of this variant indicates which path the disease may take and which nutritional, supplement, or medicaments are appropriate.Type: ApplicationFiled: February 28, 2011Publication date: July 28, 2011Applicant: DUKE UNIVERSITYInventors: R. Keith Shuler, JR., Eric A. Postel, Jennifer Caldwell, Silke Schmidt, Michael Hauser
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Publication number: 20090263801Abstract: Age-Related Macular Degeneration (AMD) cases possessing the LOC387715 (rs10490924) variant have a higher risk of neovascular AMD. Individuals with AMD who are homozygous for both variants might be at greater risk for earlier onset of neovascular AMD. Determining the presence of this variant indicates which path the disease may take and which nutritional, supplement, or medicaments are appropriate.Type: ApplicationFiled: January 2, 2009Publication date: October 22, 2009Applicant: Duke UniversityInventors: R. Keith Shuler, JR., Eric A. Postel, Jennifer Caldwell, Silke Schmidt, Michael Hauser