Abstract: The present disclosure provides methods for detecting a single-stranded target RNA. The present disclosure provides methods of cleaving a precursor C2c2 guide RNA array into two or more C2c2 guide RNAs. The present disclosure provides a kit for detecting a target RNA in a sample.

Abstract: An automated system for implementing visual testing of a Graphical User Interface (GUI) of an implemented product is provided. A codified user experience design is used to automatically create precompiled code. The precompiled code is executed to generate a GUI based on the intended codified user experience design. The implemented product code is executed to generate a GUI of the implemented product code. Screenshots of the GUIs are compared to perform automatic visual testing of the implemented product code from the codified user experience design.

Abstract: A system may include one or more processors disposed within a management network. An end-user network may contain agent instances and one or more servers. The one or more processors may be configured to perform one or more tasks. These tasks may include receiving, from the end-user network, monitor data from on or more monitoring applications on one or more agent instances; determining, based on a specification, operations to be performed on the end-user network, wherein the specification is defined by the end-user network and comprises logical directives, each logical directive including conditions that, if satisfied by the received data, define the operations; and providing, to the one or more servers, the operations.

Abstract: A system may include one or more processors disposed within a management network. An end-user network may contain agent instances and one or more servers. The one or more processors may be configured to perform one or more tasks. These tasks may include receiving, from the end-user network, monitor data from on or more monitoring applications on one or more agent instances; determining, based on a specification, operations to be performed on the end-user network, wherein the specification is defined by the end-user network and comprises logical directives, each logical directive including conditions that, if satisfied by the received data, define the operations; and providing, to the one or more servers, the operations.

Abstract: A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A software-implemented method includes an algorithm that adjusts the agent-selection process according to variations in state such as fluctuating call volume. When two or more metrics describe distinct aspects of an agent's performance and both aspects are relevant to agent selection, the algorithm can weigh each according to relative importance to the center's operational effectiveness. The present invention couples to the information infrastructure of a computer-based contact center and interfaces with the components of the center that acquire and maintain information pertinent to the agent-selection process. This connectivity delivers real-time information to the software algorithms and thereby facilitates rapid response to changing conditions.