Patents by Inventor Jennifer L. Snell

Jennifer L. Snell has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contextual awareness from social ads and promotions tying to enterprise
    Patent number: 11736419
    Abstract: Systems and methods for incorporating intelligent virtual assistants into advertisements on social networking platforms are provided. When a user interacts with a content item, an intelligent virtual assistant is selected and put into contact with the user. The intelligent virtual assistant is provided with a context that includes information about the user in the social networking platform, information about the user in a customer relationship management platform, and information about the product, service, or entity associated with the content item. The context allows the intelligent virtual assistant to converse with the user in a way that feels natural and relevant to the user and allows the intelligent virtual assistant to answer any questions about the product, service, or entity associated with the content item.
    Type: Grant
    Filed: January 20, 2022
    Date of Patent: August 22, 2023
    Assignee: Verint Americas Inc.
    Inventor: Jennifer L. Snell
  • CONTEXTUAL AWARENESS FROM SOCIAL ADS AND PROMOTIONS TYING TO ENTERPRISE
    Publication number: 20220150191
    Abstract: Systems and methods for incorporating intelligent virtual assistants into advertisements on social networking platforms are provided. When a user interacts with a content item, an intelligent virtual assistant is selected and put into contact with the user. The intelligent virtual assistant is provided with a context that includes information about the user in the social networking platform, information about the user in a customer relationship management platform, and information about the product, service, or entity associated with the content item. The context allows the intelligent virtual assistant to converse with the user in a way that feels natural and relevant to the user and allows the intelligent virtual assistant to answer any questions about the product, service, or entity associated with the content item.
    Type: Application
    Filed: January 20, 2022
    Publication date: May 12, 2022
    Inventor: Jennifer L. Snell
  • Contextual awareness from social ads and promotions tying to enterprise
    Patent number: 11283735
    Abstract: Systems and methods for incorporating intelligent virtual assistants into advertisements on social networking platforms are provided. When a user interacts with a content item, an intelligent virtual assistant is selected and put into contact with the user. The intelligent virtual assistant is provided with a context that includes information about the user in the social networking platform, information about the user in a customer relationship management platform, and information about the product, service, or entity associated with the content item. The context allows the intelligent virtual assistant to converse with the user in a way that feels natural and relevant to the user and allows the intelligent virtual assistant to answer any questions about the product, service, or entity associated with the content item.
    Type: Grant
    Filed: April 15, 2020
    Date of Patent: March 22, 2022
    Assignee: VERINT AMERICAS INC.
    Inventor: Jennifer L. Snell
  • CONTEXTUAL AWARENESS FROM SOCIAL ADS AND PROMOTIONS TYING TO ENTERPRISE
    Publication number: 20200336442
    Abstract: Systems and methods for incorporating intelligent virtual assistants into advertisements on social networking platforms are provided. When a user interacts with a content item, an intelligent virtual assistant is selected and put into contact with the user. The intelligent virtual assistant is provided with a context that includes information about the user in the social networking platform, information about the user in a customer relationship management platform, and information about the product, service, or entity associated with the content item. The context allows the intelligent virtual assistant to converse with the user in a way that feels natural and relevant to the user and allows the intelligent virtual assistant to answer any questions about the product, service, or entity associated with the content item.
    Type: Application
    Filed: April 15, 2020
    Publication date: October 22, 2020
    Inventor: Jennifer L. Snell