Patents by Inventor Jennifer Songer

Jennifer Songer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Just-in time data positioning for customer service interactions
    Patent number: 9942398
    Abstract: Methods, non-transitory computer readable media and devices are disclosed for caching data associated with a second state in a customer service interaction call flow when a first state in the customer service interaction call flow is reached. For example, a method includes a processor for initiating a customer service transaction associated with a customer service interaction flow in response to a communication from a user, determining that a first state in the customer service interaction flow is reached during the customer service transaction, calculating that a likelihood of needing data associated with a second state in the customer service interaction flow during the customer service transaction exceeds a threshold, retrieving, from a data store, data associated with the second state, and storing data associated with the second state in a cache.
    Type: Grant
    Filed: February 3, 2015
    Date of Patent: April 10, 2018
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: Michael Roybal, Jennifer Songer, Michael Morgan
  • JUST-IN-TIME DATA POSITIONING FOR CUSTOMER SERVICE INTERACTIONS
    Publication number: 20160227037
    Abstract: Methods, non-transitory computer readable media and devices are disclosed for caching data associated with a second state in a customer service interaction call flow when a first state in the customer service interaction call flow is reached. For example, a method includes a processor for initiating a customer service transaction associated with a customer service interaction flow in response to a communication from a user, determining that a first state in the customer service interaction flow is reached during the customer service transaction, calculating that a likelihood of needing data associated with a second state in the customer service interaction flow during the customer service transaction exceeds a threshold, retrieving, from a data store, data associated with the second state, and storing data associated with the second state in a cache.
    Type: Application
    Filed: February 3, 2015
    Publication date: August 4, 2016
    Inventors: MICHAEL ROYBAL, Jennifer Songer, Michael Morgan