Patents by Inventor Jesse Williams Plymale

Jesse Williams Plymale has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Machine learning based call routing system
    Patent number: 11778098
    Abstract: Machine learning technology can analyze in real-time the data from a call between a person and a customer service representative. Based on this analysis, a server can determine a sentiment score that describes a sentiment expressed by the person or the customer service representative. If the server determines that the sentiment score is less than or equal to a pre-determined value, the server can inform the customer service representative's manager so that the manager can take further action to help the person and/or the customer service representative.
    Type: Grant
    Filed: October 5, 2022
    Date of Patent: October 3, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Victor Kwak, Seth E. Ethington, Jesse Williams Plymale
  • Machine learning based call routing system
    Patent number: 11489965
    Abstract: Machine learning technology can analyze in real-time the data from a call between a person and a customer service representative. Based on this analysis, a server can determine a sentiment score that describes a sentiment expressed by the person or the customer service representative. If the server determines that the sentiment score is less than or equal to a pre-determined value, the server can inform the customer service representative's manager so that the manager can take further action to help the person and/or the customer service representative.
    Type: Grant
    Filed: April 21, 2021
    Date of Patent: November 1, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: Victor Kwak, Seth E. Ethington, Jesse Williams Plymale
  • Machine learning based call routing-system
    Patent number: 11019211
    Abstract: Machine learning technology can analyze in real-time the data from a call between a person and a customer service representative. Based on this analysis, a server can determine a sentiment score that describes a sentiment expressed by the person or the customer service representative. If the server determines that the sentiment score is less than or equal to a pre-determined value, the server can inform the customer service representative's manager so that the manager can take further action to help the person and/or the customer service representative.
    Type: Grant
    Filed: April 1, 2020
    Date of Patent: May 25, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: Victor Kwak, Seth E. Ethington, Jesse Williams Plymale