Patents by Inventor Jim Dunham

Jim Dunham has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • User interface and underlying data analytics for customer success management
    Patent number: 11488086
    Abstract: Approaches relating to customer service management for recurring revenue assets are described. A CSM application or other CSM software tool (or set of tools) can include features relating to customer lifecycles, product usage, and/or customer success, each of which can be monitored based on various analytical measures, metrics, indicators, etc. provided by one or more analytical engines. Systems, methods, computer program products, and the like are described.
    Type: Grant
    Filed: October 13, 2015
    Date of Patent: November 1, 2022
    Assignee: ServiceSource International, Inc.
    Inventors: John Garrish, Nelson Chen, Elaine Scott, Jeff Goldsmith, John Jerrehian, Jim Dunham, Gabe Richman
  • USER INTERFACE AND UNDERLYING DATA ANALYTICS FOR CUSTOMER SUCCESS MANAGEMENT
    Publication number: 20160189082
    Abstract: Approaches relating to customer service management for recurring revenue assets are described. A CSM application or other CSM software tool (or set of tools) can include features relating to customer lifecycles, product usage, and/or customer success, each of which can be monitored based on various analytical measures, metrics, indicators, etc. provided by one or more analytical engines. Systems, methods, computer program products, and the like are described.
    Type: Application
    Filed: October 13, 2015
    Publication date: June 30, 2016
    Applicant: ServiceSource International, Inc.
    Inventors: John Garrish, Nelson Chen, Elaine Scott, Jeff Goldsmith, John Jerrehian, Jim Dunham, Gabe Richman