Abstract: Examples described herein include methods, techniques, and systems for optimizing appointment scheduling of an establishment. The establishment may be part of any industry that provides goods and/or services to a plurality of persons. To optimize appointment scheduling, the methods, techniques, and systems described herein may analyze appointment data of a past time period to predict whether the persons will keep their respective pre-scheduled appointments in a future time period. To do so, the establishment may utilize a two-tier predictive module to perform a first predictive categorization followed by a second predictive categorization. The first predictive categorization may aid the establishment to determine whether the pre-scheduled appointments for the future time period are predicted to be kept appointments or missed appointments.

Abstract: A method of determining a set of future actions includes providing an interface to a user, the interface including an adjustable element associated with a future value of an influencer. The influencer is associated with an action. The method further includes receiving via the interface an adjusted future value of the influencer, projecting a future value of a performance indicator based at least in part on the adjusted future value of the influencer, and providing a results interface to the user indicative of the future value of the performance indicator.

Abstract: A method of determining a set of future actions includes providing an interface to a user, the interface including an adjustable element associated with a future value of an influencer. The influencer is associated with an action. The method further includes receiving via the interface an adjusted future value of the influencer, projecting a future value of a performance indicator based at least in part on the adjusted future value of the influencer, and providing a results interface to the user indicative of the future value of the performance indicator.

Abstract: A method and device for carrying out telephone campaigns is provided. Usually, unsuccessful calls to customers represent the largest cost factor in telephone campaigns that call centers must overcome. Aside from the costs for an unsuccessfully occupied dialer, costs for connection fees also become noticeable, for example in the case of connections that are cut off again immediately, or connections with answering machines. The method and the device provided herein improves the efficiency of telephone campaigns and saves resources in that the totality of customers is no longer cyclically run through as a whole, but is broken down into partial packets by a central control. These partial packets are then merely run through during an established running time, to carry out telephone campaigns, particularly advertising and sales campaigns.