Patents by Inventor Joan Marie Swinney

Joan Marie Swinney has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for correcting customer service orders
    Patent number: 6493694
    Abstract: A method and system for correcting a text service order from a customer is provided. The method includes converting the service order into a linked data structure, and applying a plurality of rules to the linked data structure. The linked data structure is modified, as demanded, based on the plurality of rules. The method further includes converting the linked data structure into a corrected service order when the linked data structure has been modified based on the plurality of rules.
    Type: Grant
    Filed: April 1, 1999
    Date of Patent: December 10, 2002
    Assignee: Qwest Communications Interational Inc.
    Inventors: Jiyang Xu, Rodolphe Jean Nassif, Joan Marie Swinney, Connie Dell Winston