Patents by Inventor Joel Fred King

Joel Fred King has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for reducing toll charges to a customer service center using VolP
    Patent number: 8085912
    Abstract: A method and system are disclosed where a call center operator having multiple locations, including a call center is able to utilize existing network infrastructure to route telephone communications to the call center to the location where the lowest toll rate is applicable. The telephone communications are converted into data packets and routed to the call center using VoIP technology. No toll would apply to the transmission of the data to the call center.
    Type: Grant
    Filed: December 28, 2005
    Date of Patent: December 27, 2011
    Assignee: United Services Automobile Association
    Inventors: Jerry Scott Beene, Joel Fred King
  • System and method for reducing toll charges to a customer service center using VoIP
    Patent number: 7668302
    Abstract: A method and system are disclosed where a call center operator having multiple locations, including a call center is able to utilize existing network infrastructure to route telephone communications to the call center to the location where the lowest toll rate is applicable. The telephone communications are converted into data packets and routed to the call center using VoIP technology. No toll would apply to the transmission of the data to the call center.
    Type: Grant
    Filed: December 28, 2005
    Date of Patent: February 23, 2010
    Assignee: United Services Automobile Association (USAA)
    Inventors: Jerry Scott Beene, Joel Fred King
  • System and method for reducing toll charges to a customer service center using VoIP
    Patent number: 7492879
    Abstract: A method and system are disclosed where a call center operator having multiple locations, including a call center is able to utilize existing network infrastructure to route telephone communications to the call center to the location where the lowest toll rate is applicable. The telephone communications are converted into data packets and routed to the call center using VoIP technology. No toll would apply to the transmission of the data to the call center.
    Type: Grant
    Filed: December 28, 2005
    Date of Patent: February 17, 2009
    Assignee: United Services Automobile Association (USAA)
    Inventors: Jerry Scott Beene, Joel Fred King