Abstract: Centralized, directory services (20) are provided to maintain employee information accessed by systems of record (12,14,16 and 18). An automated information management system (10) utilizes directory services (20) to synchronize employee data with systems of record (12, 14, 16 and 18), substantially reducing the manual labor associated with data synchronization. An additional feature of information management system (10) provides an automatic process for employee services generation (FIG. 4) and employee service charge verification (FIG. 3). A wireless communication system (100) to directory services (20) allows access to directory (46) from a two-way paging device via.