Abstract: The disclosed embodiments include systems and methods to service an electronic device. In one embodiment, the method includes receiving a request to service an electronic device communicatively connected to a test station. The method also includes obtaining a device model and an image group of the electronic device and determining criteria to service the electronic device in accordance with a desired setup, where each image group is associated with one or more different device models. The method further includes transmitting a request to service the electronic device to a management system having an image of applications compatible with the image group of the electronic device. The method further includes receiving at least one of a virtual hard drive storing a copy of the image of the applications and an indication of a location of the virtual hard drive. The method further includes executing the applications to service the electronic device.

Abstract: A system and method for processing electronic devices to determine removal of customer personal information (CPI). An electronic device is connected to a test device. A number of electronic devices including the electronic device are received for determining that the CPI is removed from a number of sources. The number of electronic devices include a number of makes and models of electronic devices. A determination of whether CPI is included on the electronic device is made. An identification of the electronic device is recorded in response to determining that CPI is included on the electronic device. The CPI is cleared form the electronic device in response to determining that the CPI is included on the electronic device. The identification of the electronic devices and metadata is reported in response to determining the CPI was included on the electronic device.

Abstract: A system and method for processing electronic devices to determine removal of customer personal information (CPI). An electronic device is connected to a test device. A number of electronic devices including the electronic device are received for determining that the CPI is removed from a number of sources. The number of electronic devices include a number of makes and models of electronic devices. A determination of whether CPI is included on the electronic device is made. An identification of the electronic device is recorded in response to determining that CPI is included on the electronic device. The CPI is cleared form the electronic device in response to determining that the CPI is included on the electronic device. The identification of the electronic devices and metadata is reported in response to determining the CPI was included on the electronic device.

Abstract: A shipping system and method for managing shipping of electronic devices with customer personal information. One or more electronic devices are scanned prior to shipping to a destination. A determination is made whether the one or more electronic devices include customer personal information in response to the scanning. An identification and metadata of the one or more electronic devices are recorded in response to determining the customer personal information is include don the one or more electronic devices. The one or more electronic devices are prevented from shipping by stopping generation of a shipping label for the one or more electronic devices.

Abstract: A system and method for processing an electronic device. The electronic device is identified. User instructions associated with the electronic device are retrieved utilizing a testing system. The user instructions are communicated from the testing system for performing cosmetic inspection of the electronic device, customer personal information (CPI) analysis of the electronic device, software analysis of the electronic device, validation and restoring of default content software and settings, and functional testing. Verification information is received from a user of implementation of the user instructions.

Abstract: The disclosed embodiments include a method to automatically re-inventory an electronic device. The method includes collecting electronic device information upon receipt of the electronic device at an electronic device returns facility. The method also includes performing re-inventory testing of the electronic device, and the method includes performing reconditioning operations on the electronic device in response to results of the re-inventory testing. Additionally, the method includes automatically re-inventorying the electronic device upon completion of the reconditioning operations.

Abstract: The disclosed embodiments include systems and methods to service an electronic device. In one embodiment, the method includes receiving a request to service an electronic device communicatively connected to a test station. The method also includes obtaining a device model and an image group of the electronic device and determining criteria to service the electronic device in accordance with a desired setup, where each image group is associated with one or more different device models. The method further includes transmitting a request to service the electronic device to a management system having an image of applications compatible with the image group of the electronic device. The method further includes receiving at least one of a virtual hard drive storing a copy of the image of the applications and an indication of a location of the virtual hard drive. The method further includes executing the applications to service the electronic device.

Abstract: A shipping system and method for managing shipping of electronic devices with customer personal information. One or more electronic devices are scanned prior to shipping to a destination. A determination is made whether the one or more electronic devices include customer personal information in response to the scanning. An identification and metadata of the one or more electronic devices are recorded in response to determining the customer personal information is included on the one or more electronic devices. The one or more electronic devices are prevented from shipping by stopping generation of a shipping label for the one or more electronic devices.

Abstract: A testing device, system, and method for removing customer personal information (CPI). The testing device includes a user interface for communicating information and receiving user input. The testing device also includes interfaces operable to communicate with the one or more electronic devices. The testing device also includes a memory configured to store a libraries providing information for removing CPI from electronic devices including a number of makes, models, and configurations.

Abstract: The disclosed embodiments include systems and methods to service an electronic device. In one embodiment, the method includes receiving a request to service an electronic device communicatively connected to a test station. The method also includes obtaining a device model and an image group of the electronic device and determining criteria to service the electronic device in accordance with a desired setup, where each image group is associated with one or more different device models. The method further includes transmitting a request to service the electronic device to a management system having an image of applications compatible with the image group of the electronic device. The method further includes receiving at least one of a virtual hard drive storing a copy of the image of the applications and an indication of a location of the virtual hard drive. The method further includes executing the applications to service the electronic device.

Abstract: A system, method, and auditing device for processing electronic devices to detect CPI. The auditing device may include a user interface for communicating information and receiving user input. The auditing device may also include a number of interfaces operable to communicate with the one or more electronic devices. The auditing device may also include a memory operable to store a plurality of libraries providing information for detecting CPI on a number of electronic devices including a number of makes, models, and configurations. The auditing device may also include logic operable to utilize the plurality of libraries to detect CPI included on the one or more electronic devices communicating with the testing device, record an identification of an electronic device in response to detecting the CPI is present on the electronic device, and store an alert associated with the identification indicating that CPI is present on the electronic device.

Abstract: A shipping system and method for tracking customer personal information in electronic devices. The shipping system includes a processor for executing a set of instructions and a memory for storing the set of instructions. The instructions are executed by the processor to receive one or more electronic devices for shipping to a destination, determine whether the one or more electronic devices include CPI, record an identification and metadata of the one or more electronic devices in response to determining CPI is included on the one or more electronic devices, and prevent the shipping system from generating a shipping label to ship the one or more electronic devices in response to determining the CPI is included on the one or more electronic devices.

Abstract: A system, method, and auditing device for processing electronic devices to detect CPI. The auditing device may include a user interface for communicating information and receiving user input. The auditing device may also include a number of interfaces operable to communicate with the one or more electronic devices. The auditing device may also include a memory operable to store a plurality of libraries providing information for detecting CPI on a number of electronic devices including a number of makes, models, and configurations. The auditing device may also include logic operable to utilize the plurality of libraries to detect CPI included on the one or more electronic devices communicating with the testing device, record an identification of an electronic device in response to detecting the CPI is present on the electronic device, and store an alert associated with the identification indicating that CPI is present on the electronic device.

Abstract: The disclosed embodiments include systems and methods to service an electronic device. In one embodiment, the method includes receiving a request to service an electronic device communicatively connected to a test station. The method also includes obtaining a device model and an image group of the electronic device and determining criteria to service the electronic device in accordance with a desired setup, where each image group is associated with one or more different device models. The method further includes transmitting a request to service the electronic device to a management system having an image of applications compatible with the image group of the electronic device. The method further includes receiving at least one of a virtual hard drive storing a copy of the image of the applications and an indication of a location of the virtual hard drive. The method further includes executing the applications to service the electronic device.

Abstract: A system and method for operating a product return system. One or more electronic devices are received from a carrier at a return provider. A determination is made whether the one or more electronic devices include customer personal information. The one or more electronic devices are quarantined in response to determining the one or more electronic devices include CPI. The one or more electronic devices are processed in response to determining the CPI has been removed.

Abstract: A system for flashing one or more electronic devices includes a network device that executes a flashing program. The system also includes a computing device that communicates with the network device through a secure connection. The computing device executes an application for communicating with the flashing program, and the application displays a user interface for displaying information and receiving user input. The computing device includes an interface of a wireless connection or a wired connection for communicating with the electronic device. The network device identifies a communications service provider, make, model, and software versions associated with the electronic device in response to the application sending information retrieved through the interface to the flashing program. The network device configures the flashing program in response to identifying the electronic device.

Abstract: A system and method for flashing one or more electronic devices. A flashing program executed by a server is accessed from a computing device. The one or more electronic devices are received for communication with the computing device. The one or more electronic devices are identified in response to receiving the one or more electronic devices. The one or more electronic devices are flashed to remove the customer private information through the computing device as instructed through the server.

Abstract: A system and method for performing software verification for one or more electronic devices. A memory of an electronic device is scanned for electronic references. The electronic references of the electronic device are determined in response to the scanning. The electronic references of the electronic device are compared against standard electronic references to determine results. The electronic device is processed in response to the results.

Abstract: A system and method for auditing electronic devices to verify removal of customer personal information (CPI). An electronic device is received at a facility. An electronic device is tested utilizing a test device to determine whether there is CPI on the electronic device. An identification of the electronic device is recorded in response to determining the CPI is on the electronic device. An alert associated with the identification is stored to indicate that CPI is on the electronic device.

Abstract: A system and method for marking electronic devices for processing. A determination is made whether one or more electronic devices include customer personal information during at least receiving the one or more electronic devices. An electronic device is marked as quarantined in response to determining CPI is included on the electronic device. The electronic device is separated from an inventory of electronic devices in response to marking the electronic device.