Abstract: Described is a method of creating objects for collecting textual information from a CTI server and display the textual information in an application for controlling a telephony system and for allowing users to enter information associated with a call and having this information automatically associated with the call information stored in a CTI server. The objects are created by selecting reusable image symbols and embedding them into an application, without requiring an application developer to write any programming code. After being embedded into an application, these objects are able to correct textual information from the CTI server and display the textual information within the objects. These objects are also able to collect textual information entered by a user and pass this information to the CTI server.

Abstract: Described is a method of creating intelligent command objects for controlling a telephony system by selecting reusable image symbol to an application container, without requiring an application developer to write any programming code. After being embedded into CTI, these command objects are able to automatically monitor the operation status and enable and disable themselves according to the changes of the operation status of the telephony hardware system. To control the operation of the telephony system, a user simply activates (i.e. clicks) a respective command object when it is enabled.