Patents by Inventor John Dung-Quang Ly

John Dung-Quang Ly has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Diagnostic/remote monitoring by email
    Patent number: 7801984
    Abstract: A network device for use in a communication system having a technical support center operated by a technical support staff, the technical support center being in communication with the network device through a packet switching network. The network device includes one or more hardware subsystems, one or more software subsystems and means for monitoring the status of the hardware and software subsystems so that when a problem occurs with respect to one or more of the hardware and software subsystems of the network device, the network device for transmitting a first message to the technical support center to notify the technical support center of the problem, wherein the technical support staff is able to diagnose the problem without interruption to the operation of the network device.
    Type: Grant
    Filed: October 9, 2007
    Date of Patent: September 21, 2010
    Assignee: Cisco Technology, Inc.
    Inventor: John Dung-Quang Ly
  • DIAGNOSTIC/REMOTE MONITORING BY EMAIL
    Publication number: 20100011246
    Abstract: A network device for use in a communication system having a technical support center operated by a technical support staff, the technical support center being in communication with the network device through a packet switching network. The network device includes one or more hardware subsystems, one or more software subsystems and means for monitoring the status of the hardware and software subsystems so that when a problem occurs with respect to one or more of the hardware and software subsystems of the network device, the network device for transmitting a first message to the technical support center to notify the technical support center of the problem, wherein the technical support staff is able to diagnose the problem without interruption to the operation of the network device.
    Type: Application
    Filed: October 9, 2007
    Publication date: January 14, 2010
    Applicant: Cisco Technology, Inc.
    Inventor: John Dung-Quang Ly
  • Diagnostic/remote monitoring by email
    Patent number: 7281040
    Abstract: A network device for use in a communication system having a technical support center operated by a technical support staff, the technical support center being in communication with the network device through a packet switching network. The network device includes one or more hardware subsystems, one or more software subsystems and means for monitoring the status of the hardware and software subsystems so that when a problem occurs with respect to one or more of the hardware and software subsystems of the network device, the network device for transmitting a first message to the technical support center to notify the technical support center of the problem, wherein the technical support staff is able to diagnose the problem without interruption to the operation of the network device.
    Type: Grant
    Filed: March 7, 2000
    Date of Patent: October 9, 2007
    Assignee: Cisco Technology, Inc.
    Inventor: John Dung-Quang Ly