Patents by Inventor John Garrish

John Garrish has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • User interface and underlying data analytics for customer success management
    Patent number: 11488086
    Abstract: Approaches relating to customer service management for recurring revenue assets are described. A CSM application or other CSM software tool (or set of tools) can include features relating to customer lifecycles, product usage, and/or customer success, each of which can be monitored based on various analytical measures, metrics, indicators, etc. provided by one or more analytical engines. Systems, methods, computer program products, and the like are described.
    Type: Grant
    Filed: October 13, 2015
    Date of Patent: November 1, 2022
    Assignee: ServiceSource International, Inc.
    Inventors: John Garrish, Nelson Chen, Elaine Scott, Jeff Goldsmith, John Jerrehian, Jim Dunham, Gabe Richman
  • USER INTERFACE AND UNDERLYING DATA ANALYTICS FOR CUSTOMER SUCCESS MANAGEMENT
    Publication number: 20160189082
    Abstract: Approaches relating to customer service management for recurring revenue assets are described. A CSM application or other CSM software tool (or set of tools) can include features relating to customer lifecycles, product usage, and/or customer success, each of which can be monitored based on various analytical measures, metrics, indicators, etc. provided by one or more analytical engines. Systems, methods, computer program products, and the like are described.
    Type: Application
    Filed: October 13, 2015
    Publication date: June 30, 2016
    Applicant: ServiceSource International, Inc.
    Inventors: John Garrish, Nelson Chen, Elaine Scott, Jeff Goldsmith, John Jerrehian, Jim Dunham, Gabe Richman
  • Methods, apparatus, systems and computer readable mediums for use in sharing information between entities
    Patent number: 8918447
    Abstract: In one aspect, a method comprises: receiving, by a first processing system, information indicating that a second processing system has content that is to be provided to the first processing system; receiving, by the first processing system, content and at least one identifier from the second processing system; determining, by the first processing system and based at least in part on the at least one identifier, whether the content is another version of content previously received by the first processing system; receiving, by the first processing system, information indicating that a third processing system is to receive content from the first processing system; and transmitting, by the first processing system, the content, at least one identifier and version information to the third processing system, wherein the version information indicates whether the transmitted content is another version of content that has been previously transmitted by the first processing system to the third processing system.
    Type: Grant
    Filed: December 10, 2010
    Date of Patent: December 23, 2014
    Assignee: SAP SE
    Inventors: Oliver Stefan Frick, Atul M. Sudhalkar, Priti Mulchandani, Luan O'Carroll, Jochen F. Thierer, Theodore John Garrish, Jr.
  • METHODS, APPARATUS, SYSTEMS AND COMPUTER READABLE MEDIUMS FOR USE IN SHARING INFORMATION BETWEEN ENTITIES
    Publication number: 20120150935
    Abstract: In one aspect, a method comprises: receiving, by a first processing system, information indicating that a second processing system has content that is to be provided to the first processing system; receiving, by the first processing system, content and at least one identifier from the second processing system; determining, by the first processing system and based at least in part on the at least one identifier, whether the content is another version of content previously received by the first processing system; receiving, by the first processing system, information indicating that a third processing system is to receive content from the first processing system; and transmitting, by the first processing system, the content, at least one identifier and version information to the third processing system, wherein the version information indicates whether the transmitted content is another version of content that has been previously transmitted by the first processing system to the third processing system.
    Type: Application
    Filed: December 10, 2010
    Publication date: June 14, 2012
    Inventors: Oliver Stefan Frick, Atul M. Sudhalkar, Priti Mulchandani, Luan O'Carroll, Jochen F. Thierer, Theodore John Garrish, JR.