Patents by Inventor John M. Vitale

John M. Vitale has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intelligent call management and redirection
    Patent number: 8933983
    Abstract: The disclosed systems and methods provide intelligent device inspection and interrogation in an application layer system to route packet-based network calls. These systems and methods can be used to detect the status of a specified endpoint. Endpoint devices can be configured to communicate status information to a central call manager. Endpoints can also be periodically polled to request device information. Pre-defined rules applied at the central call manager can be used to process call flow based on the device information. These rules can be configured so that a call that is not completed for any reason can be transferred to another destination such as a video mail service or an automated or live operator service.
    Type: Grant
    Filed: November 1, 2013
    Date of Patent: January 13, 2015
    Assignee: Glowpoint, Inc.
    Inventors: John M. Vitale, Stuart Morris
  • INTELLIGENT CALL MANAGEMENT AND REDIRECTION
    Publication number: 20140086106
    Abstract: The disclosed systems and methods provide intelligent device inspection and interrogation in an application layer system to route packet-based network calls. These systems and methods can be used to detect the status of a specified endpoint. Endpoint devices can be configured to communicate status information to a central call manager. Endpoints can also be periodically polled to request device information. Pre-defined rules applied at the central call manager can be used to process call flow based on the device information. These rules can be configured so that a call that is not completed for any reason can be transferred to another destination such as a video mail service or an automated or live operator service.
    Type: Application
    Filed: November 1, 2013
    Publication date: March 27, 2014
    Inventors: John M. Vitale, Stuart Morris
  • Intelligent call management and redirection
    Patent number: 8576270
    Abstract: The disclosed systems and methods provide intelligent device inspection and interrogation in an application layer system to route packet-based network calls. These systems and methods can be used to detect the status of a specified endpoint. Endpoint devices can be configured to communicate status information to a central call manager. Endpoints can also be periodically polled to request device information. Pre-defined rules applied at the central call manager can be used to process call flow based on the device information. These rules can be configured so that a call that is not completed for any reason can be transferred to another destination such as a video mail service or an automated or live operator service.
    Type: Grant
    Filed: October 11, 2005
    Date of Patent: November 5, 2013
    Assignee: Glowpoint, Inc.
    Inventors: John M. Vitale, Stuart Morris