Abstract: Browser software loaded on a customer's system during a factory pre-install process that includes an identifying information for a computer system in a universal resource locator pre-installed on the system hard drive is described. HTML content pre-installed on the hard drive by a vendor includes identifying information so that when the customer contacts the vendor via the worldwide web, the customer and system are automatically identified to the vendor.

Abstract: A system for factory installation of software that configures the storage resources in one or more file servers as a “cache.” The factory installation system includes at least one file server coupled to a storage management engine (SME) which is coupled to a library server. A target customer system being loaded with software is coupled to the file servers and library server. The library server will have sufficient storage capacity to maintain all of the software that may be requested by a target customer system. The storage management engine will determine which software programs included on the file server memory have been the least recently used and delete those files, thus causing the remaining files on the server memory to be the most recently used. When a target customer computer is being loaded, a request is first made to the file severs for the desired software. If the desired programs are located on the file servers, then a download to the customer computer is implemented.

Abstract: A system for factory installation of software that configures the storage resources in one or more file servers as a “cache.” The factory installation system includes at least one file server coupled to a storage management engine (SME) which is coupled to a library server. A target customer system being loaded with software is coupled to the file servers and library server. The library server will have sufficient storage capacity to maintain all of the software that may be requested by a target customer system. The storage management engine will determine which software programs included on the file server memory have been the least recently used and delete those files, thus causing the remaining files on the server memory to be the most recently used. When a target customer computer is being loaded, a request is first made to the file severs for the desired software. If the desired programs are located on the file servers, then a download to the customer computer is implemented.