Patents by Inventor Jon Borgese

Jon Borgese has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • BOT RESPONSE GENERATION WITH DYNAMICALLY-CHANGING WEBSITE OR NATIVE APPLICATION
    Publication number: 20230388255
    Abstract: Systems and methods provide a conversational website or native application. The conversational website or native application includes an interface that enables a network device to exchange one or more messages with a bot or a terminal device (operated by a live agent) during a communication session. The interface may include a communication area (e.g., a portion of the screen) and a dynamic content area (e.g., another portion of the screen). The content of a message received from the network device may be used to select dynamic content to display in the dynamic content area. Dynamic updating of content displayed in the dynamic content area occurs continuously as messages are exchanged during the communication session.
    Type: Application
    Filed: January 25, 2023
    Publication date: November 30, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Robert Lester, Jon Borgese, Augusto Garcia
  • Bot response generation with dynamically-changing website or native application
    Patent number: 11595325
    Abstract: Systems and methods provide a conversational website or native application. The conversational website or native application includes an interface that enables a network device to exchange one or more messages with a bot or a terminal device (operated by a live agent) during a communication session. The interface may include a communication area (e.g., a portion of the screen) and a dynamic content area (e.g., another portion of the screen). The content of a message received from the network device may be used to select dynamic content to display in the dynamic content area. Dynamic updating of content displayed in the dynamic content area occurs continuously as messages are exchanged during the communication session.
    Type: Grant
    Filed: July 30, 2021
    Date of Patent: February 28, 2023
    Assignee: LIVEPERSON, INC.
    Inventors: Robert Lester, Jon Borgese, Augusto Garcia
  • BOT RESPONSE GENERATION WITH DYNAMICALLY-CHANGING WEBSITE OR NATIVE APPLICATION
    Publication number: 20210359962
    Abstract: Systems and methods provide a conversational website or native application. The conversational website or native application includes an interface that enables a network device to exchange one or more messages with a bot or a terminal device (operated by a live agent) during a communication session. The interface may include a communication area (e.g., a portion of the screen) and a dynamic content area (e.g., another portion of the screen). The content of a message received from the network device may be used to select dynamic content to display in the dynamic content area. Dynamic updating of content displayed in the dynamic content area occurs continuously as messages are exchanged during the communication session.
    Type: Application
    Filed: July 30, 2021
    Publication date: November 18, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Robert Lester, Jon Borgese, Augusto Garcia
  • BOT RESPONSE GENERATION WITH DYNAMICALLY-CHANGING WEBSITE OR NATIVE APPLICATION
    Publication number: 20190327191
    Abstract: Systems and methods provide a conversational website or native application. The conversational website or native application includes an interface that enables a network device to exchange one or more messages with a bot or a terminal device (operated by a live agent) during a communication session. The interface may include a communication area (e.g., a portion of the screen) and a dynamic content area (e.g., another portion of the screen). The content of a message received from the network device may be used to select dynamic content to display in the dynamic content area. Dynamic updating of content displayed in the dynamic content area occurs continuously as messages are exchanged during the communication session.
    Type: Application
    Filed: April 22, 2019
    Publication date: October 24, 2019
    Applicant: LIVEPERSON, INC.
    Inventors: Augusto Garcia, Jon Borgese, Robert Lester