Abstract: Techniques for synthetic transactions between communication endpoints are described. According to various embodiments, a synthetic transaction represents a simulation of a communication session between different communication endpoints. In at least some embodiments, performance attributes of a synthetic transaction may be recorded during various stages of the synthetic transaction. Based on the performance attributes, various actions may be taken to mitigate errors and optimize communication session performance.

Abstract: Techniques for procedure for a problem for a communication session are described. According to various embodiments, a service policy specifies various rules and/or procedures for handling communication sessions. For instance, a service policy can specify service priority designations to be applied to communication sessions based on various attributes of the communication sessions. Techniques discussed herein provide for automated and dynamic management of service policies in a variety of communication scenarios, e.g., via per-session customization of service policies. In at least some embodiments, techniques may be employed to remedy problems that may occur during a communication session, such as via bandwidth reallocation, dynamic remapping of routing paths, and so forth.

Abstract: Techniques for synthetic transactions between communication endpoints are described. According to various embodiments, a synthetic transaction represents a simulation of a communication session between different communication endpoints. In at least some embodiments, performance attributes of a synthetic transaction may be recorded during various stages of the synthetic transaction. Based on the performance attributes, various actions may be taken to mitigate errors and optimize communication session performance.