Patents by Inventor Jonathan P. McIntosh
Jonathan P. McIntosh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 7788102Abstract: A system, method, and computer readable medium for providing third party verification data files to entities authorized to access said data files using a third party verification system, comprises obtaining a data file identifier of said data file stored in said verification system, searching and retrieving said data file corresponding to said data file identifier, and transmitting said data file to said authorized entity.Type: GrantFiled: July 17, 2008Date of Patent: August 31, 2010Assignee: West CorporationInventor: Jonathan P McIntosh
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Patent number: 7716055Abstract: A verification system for verifying that a consumer seeking to conduct a transaction with a merchant using an account is authorized to use the account. A voice response unit records a voice print of the customer, e.g. when the account is established, and associates the voice print with the customer account. In a subsequent transaction, such as where a customer changes telecommunications provider, the customer voice print is used to verify that a voice approval given by the customer is in fact from the customer.Type: GrantFiled: October 5, 2006Date of Patent: May 11, 2010Assignee: West CorporationInventors: Jonathan P. McIntosh, Terrance Currey
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Patent number: 7703104Abstract: Systems, methods, and computer-readable media of enrolling conferees to receive conferencing services. Methods to achieve the foregoing can comprise: receiving a request from the conference call host to enroll in conferencing services; receiving data representing a unique identifier relating to the conference call host; providing data representing access information to the enrolled conference call host, wherein the given conference call host can request access to a given conference call using the access information; and configuring a component of a system related to supporting the conference call to connect the conference call host directly to the conference call in response to recognition of the access information of and the unique identifier in a communication from the conference call host.Type: GrantFiled: March 29, 2004Date of Patent: April 20, 2010Assignee: West CorporationInventors: Craig A. Webster, Kevin L. Pauba, Myron P. Sojka, Michael T. Mateer, Melissa A. DeLong, Jonathan P. McIntosh
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Patent number: 7617280Abstract: Methods for entering hosts and participants into new or existing conference calls. The method can include receiving a call from a given caller at a VRU. The caller may be either a conference host or participant. The VRU obtains a conference code from the caller and forwards it to a proxy server, along with a request to the proxy server to enter the given caller into a conference call. The proxy server determines that the request from the VRU relates to conferencing services, and forwards the request from the VRU to a conference management system (CMS). The CMS determines whether the given caller is a conference host or a participant, and determines whether a participant has called in before the given caller and has provided a conference code that is related to the conference code entered by the given caller.Type: GrantFiled: March 31, 2004Date of Patent: November 10, 2009Assignee: West CorporationInventors: Craig A. Webster, Kevin L. Pauba, Myron P. Sojka, Michael T. Mateer, Melissa A. DeLong, Jonathan P. McIntosh
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Patent number: 7583657Abstract: The present invention is generally related to conference calls and more specifically, to methods and apparatus for conducting conference calls using a conference system adapted to operated between a circuit-switched network and a packet-switched network. In one embodiment, a method for conducting conference calls using a conferencing system is disclosed. In another embodiment, a conferencing system is disclosed.Type: GrantFiled: March 31, 2004Date of Patent: September 1, 2009Assignee: West CorporationInventors: Craig A. Webster, Kevin L. Pauba, Myron P. Sojka, Michael T. Mateer, Melissa A. DeLong, Jonathan P. McIntosh
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Patent number: 7533024Abstract: A system, method, and computer readable medium for providing third party verification data files to entities authorized to access said data files using a third party verification system, comprises obtaining a data file identifier of said data file stored in said verification system, searching and retrieving said data file corresponding to said data file identifier, and transmitting said data file to said authorized entity.Type: GrantFiled: March 29, 2007Date of Patent: May 12, 2009Assignee: West CorporationInventor: Jonathan P. McIntosh
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Patent number: 7474634Abstract: Methods, systems, and computer-readable media for admitting conferees into a conference call. Methods to achieve the foregoing can comprise: receiving a request from the conferee for access to the conference call; obtaining data representing a unique identifier associated with the conferee; matching the data representing the unique identifier with data representing an identifier that was previously associated with the conferee; and connecting the conferee directly to the given conference call.Type: GrantFiled: March 29, 2004Date of Patent: January 6, 2009Assignee: West CorporationInventors: Craig A. Webster, Kevin L. Pauba, Myron P. Sojka, Michael T. Mateer, Melissa A. DeLong, Jonathan P. McIntosh
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Patent number: 7457754Abstract: A third party verification system, method, and computer readable medium comprising a voice response unit in communication with at least a first party, said voice response unit configured to automatically elicit information in the form of a vocal response from the at least first party providing evidence of consent granted by the at least first party to enter into at least one transaction with at least a second party, and a voice print server in communication with said voice response unit, said voice print server configured to receive and store said information to provide a record for third party verification that the at least first party consented to enter into the at least one transaction with the at least one second party.Type: GrantFiled: March 28, 2007Date of Patent: November 25, 2008Assignee: West CorporationInventor: Jonathan P. McIntosh
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Patent number: 7225133Abstract: Providing third party verification data files to entities authorized to access said data files using a third party verification system comprises verifying authorization to access said third party verification system, obtaining a data file identifier of said date file stored in said verification system, searching and retrieving said data file corresponding to said data file identifier, and transmitting said data file to said authorized entity.Type: GrantFiled: August 31, 2005Date of Patent: May 29, 2007Assignee: West CorporationInventor: Jonathan P. McIntosh
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Patent number: 7206746Abstract: A verification system for obtaining, storing, and providing access to information regarding a commitment or position of an individual or entity. In one embodiment, the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.Type: GrantFiled: February 5, 2005Date of Patent: April 17, 2007Assignee: West CorporationInventor: Jonathan P. McIntosh
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Patent number: 7203653Abstract: A computer based verification retrieval system comprises a communication network to facilitate communication between a first computer and a data access computer, a data access computer connected to said communication network, said data access computer configured to serve as an interface for said first computer and transmit said verification over said communication network to said first computer, and a data storage computer in communication with said data access computer, said data storage computer configured to store said verification and provide said verification to said data access computer upon request.Type: GrantFiled: August 31, 2005Date of Patent: April 10, 2007Assignee: West CorporationInventor: Jonathan P. McIntosh
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Patent number: 7130800Abstract: A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.Type: GrantFiled: June 27, 2002Date of Patent: October 31, 2006Assignee: West CorporationInventors: Terrance M. Currey, Jonathan P. McIntosh
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Patent number: 6990454Abstract: A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity is provided. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.Type: GrantFiled: November 1, 2001Date of Patent: January 24, 2006Assignee: West CorporationInventor: Jonathan P. McIntosh
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Patent number: 6965664Abstract: Automated system, method, and computer-readable medium for enabling at least one given caller, who may be either a hearing caller or a hearing-impaired caller, to access functionality associated with at least one resource, such as via a telephone number made available to both hearing callers and hearing-impaired callers. The automated systems can comprise at least one computer-based subsystem adapted at least to receive a call from the given caller; issue at least a first prompt in a first format that requests at least a first response; receive a response after issuing the prompt and the at least further prompt; and route the call so as to provide the given caller access to the at least one resource depending on an analysis of the response. The system can include platforms (specialized or standard) for handling transactions with either the hearing caller or the hearing-impaired caller. Methods and computer-readable media for executing these methods are also disclosed.Type: GrantFiled: June 25, 2003Date of Patent: November 15, 2005Assignee: West CorporationInventors: Jonathan P. McIntosh, Craig A. Webster, David W. Wearne
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Publication number: 20020111809Abstract: A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity is provided. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.Type: ApplicationFiled: November 1, 2001Publication date: August 15, 2002Applicant: West Teleservices Holding CompanyInventor: Jonathan P. McIntosh
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Patent number: 6401066Abstract: A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.Type: GrantFiled: November 9, 1999Date of Patent: June 4, 2002Assignee: West Teleservices Holding CompanyInventor: Jonathan P. McIntosh