Patents by Inventor Jonathan Wineberg

Jonathan Wineberg has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System for managing agent assignments background of the invention
    Patent number: 6278777
    Abstract: A system in which agents are transferred based on the future performance parameter of a call center predicted from the trend of current samples. In a multi-media call center, the performance parameter may be any defined variable, such as profit per contact, incoming call wait time, etc. The agents being transferred come from any agent activity such as web chat, e-mail, another incoming call campaign, an outgoing call campaign, etc.
    Type: Grant
    Filed: February 17, 2000
    Date of Patent: August 21, 2001
    Assignee: SER Solutions, Inc.
    Inventors: Peter D. Morley, Jonathan Wineberg