Patents by Inventor Joomi Kim

Joomi Kim has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11966698
    Abstract: A system and method for automatically tagging customer messages using artificial intelligence models. A server gateway processes the customer messages via an artificial intelligence system featuring artificial intelligence models. The artificial intelligence system analyzes the customer messages to determine the content by tagging words and phrases with industry specific tags (e.g. product feedback, product defects, shipping delays, etc) as well as tags based on sentiment type (e.g., negative, positive, neutral, sarcasm, mixed) and contact type (e.g., delivery person, influencer, postsale, presale). The artificial intelligence system returns the tagged results, which are transmitted by the server gateway to a user computational device or another system for visualization.
    Type: Grant
    Filed: May 9, 2020
    Date of Patent: April 23, 2024
    Assignee: Chatdesk, Inc.
    Inventors: Aneto Okonkwo, Omasirichukwu Udeinya, Joomi Kim, Liam Geron, Chris Okebata, Andrew Olaleye, Chigozie Ezeani, Itunu Oyinkan Babalola, Elise Luc
  • Publication number: 20200356725
    Abstract: A system and method for automatically tagging customer messages using artificial intelligence models features a computer network, user computational device, database for storing customer messages, and server gateway in communication with the user computational device through the computer network (i.e., internet) and the database. The server gateway features an artificial system for processing, analyzing, and tagging customer messages. A user supplies customer messages by using the user computational device, which communicates with the server gateway. The server gateway processes the customer messages and sends them to the artificial intelligence system for analysis. The artificial intelligence system then analyzes these customer messages to determine the content by tagging words and phrases with industry specific tags (e.g. product feedback, product defects, shipping delays, etc) as well as tags based on sentiment type (e.g., negative, positive, neutral, sarcasm, mixed) and contact type (e.g.
    Type: Application
    Filed: May 9, 2020
    Publication date: November 12, 2020
    Inventors: Aneto OKONKWO, Omasirichukwu UDEINYA, Joomi KIM, Liam GERON, Chris OKEBATA, Andrew OLALEYE, Chigozie EZEANI, Itunu Oyinkan BABALOLA, Elise LUC
  • Publication number: 20140303386
    Abstract: Methods for enhancing lipid production in marine algae and compositions comprising lipids obtained therefrom are provided.
    Type: Application
    Filed: August 24, 2012
    Publication date: October 9, 2014
    Applicant: RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
    Inventors: Paul G. Falkowski, Joomi Kim