Patents by Inventor Jose Jesus Cantu, II

Jose Jesus Cantu, II has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for providing targeted messages
    Patent number: 9025742
    Abstract: A method, system and apparatus for providing targeted messages. Engagement may be made in a communication session with a customer. An impact event indication may be received from the customer during the communication session. A targeted message may be obtained based on the impact event indication. A targeted message may be provided to the customer in response to the received impact event indication.
    Type: Grant
    Filed: June 11, 2007
    Date of Patent: May 5, 2015
    Assignee: United Services Automobile Association (USAA)
    Inventor: Jose Jesus Cantu, II
  • Systems and methods for customizing messages
    Patent number: 8537986
    Abstract: Systems and methods for customizing messages are described. The apparatus may include an interaction engine to enable interactions between a customer and an agent, a user interface module to display a listing of life events and a life event engine to retrieve the listing from a data store. The method may include receiving a life event indication and playing one of a plurality of life event messages using at least the life event indication.
    Type: Grant
    Filed: October 3, 2006
    Date of Patent: September 17, 2013
    Assignee: United Services Automobile Association (USAA)
    Inventor: Jose Jesus Cantu, II