Abstract: A service coordinator server and method are provided for performing operations including receiving a request by a requester for a first component of a requested service over a communication network, transmitting to the requester a provision of the first component of the requested service over the communication network, and storing information regarding the first component of the requested service in a requester service record in a memory of the server. The operations also include receiving a request by the requester to review the requester service record stored in the server memory, and the server authorizing the requester to access the stored service record. The operations further include permitting the requester to access and revise the service record stored in the memory of the service coordinator server.

Abstract: A method for intermediating communications with an automated system includes receiving, at an intermediating device that implements an intermediating communication application, an instruction to complete a transaction request on behalf of a user. The method also includes determining, by the intermediating communication application on the intermediating device, a destination system from which to request completion of the transaction request. The method additionally includes interacting, by the intermediating device, with the destination system to fulfill the transaction request.

Abstract: A method for personalizing communication services includes defining selectable options for a system that provides communication services. When a communication from a party is received, a computer of the system automatically determines, based on environmental data provided for the communication independent of information provided by the party during the communication, information predictive of potential objectives potentially desired by the party initiating the communication. Probabilities are assigned, based on the predictive information, that the selectable options will address the potential objectives. The selectable options are dynamically updated selectable options based on the assigned probabilities. Communications with the initiating party are in accordance with a script that includes the updated selectable options.

Abstract: A service coordinator server and method are provided for performing operations including receiving a request by a requester for a first component of a requested service over a communication network, transmitting to the requester a provision of the first component of the requested service over the communication network, and storing information regarding the first component of the requested service in a requester service record in a memory of the server. The operations also include receiving a request by the requester to review the requester service record stored in the server memory, and the server authorizing the requester to access the stored service record. The operations further include permitting the requester to access and revise the service record stored in the memory of the service coordinator server.

Abstract: Communications services are integrated with personalized selections of content and with social networks. A computer of an interactive system determines that an initiating communications party is associated with a personal content account external to the communications service provider. Personalized selections of content are provided from the personal content account to the initiating communications party during the communications session. The computer of the interactive system may also determine an agent to assign to the communication session in accordance with feedback received from communications parties based on previous communications between the communications parties and agents of the communications service provider. The agent to assign to the communications session first can be assigned in accordance with the feedback received from the communications parties based on previous communications between the communications parties and agents of the communications service provider.

Abstract: A first component of a service is provided via a first communications mode by an automated agent to a requester who is a recipient of the first component. After the first component is provided, a record of the first component is provided from a memory controlled by a provider of the service and via a second communications mode selected by the requester. The record is an editable electronic first record of the first component that can be edited by the requester independent of a provider of the service to update the first record. Electronic edits to the electronic first record of the first component are accepted via the second communications mode selected by the requester. A second component is provided to the requester in accordance with the edited electronic first record of the first component.

Abstract: A method for personalizing communication services includes defining selectable options for a system that provides communication services. When a communication from a party is received, a computer of the system automatically determines, based on environmental data provided for the communication independent of information provided by the party during the communication, information predictive of potential objectives potentially desired by the party initiating the communication. Probabilities are assigned, based on the predictive information, that the selectable options will address the potential objectives. The selectable options are dynamically updated selectable options based on the assigned probabilities. Communications with the initiating party are in accordance with a script that includes the updated selectable options.

Abstract: A method for personalizing communication services includes setting a series of selectable options as a default for a system that provides personalized communication services. When a communication from an initiating party is received, a computer of the system automatically determines, based on environmental data provided for the communication independent of information provided by the initiating party during the communication, predictive information that predicts potential objectives potentially sought by the initiating party in initiating the communication. Probabilities are assigned, based on the predictive information, that selectable options will address the potential objectives. The default series of selectable options are dynamically updated based on the assigned probabilities. Communications with the initiating party are in accordance with a script that includes the dynamically updated series of selectable options.

Abstract: A method for personalizing communication services includes setting a series of selectable options as a default for a system that provides personalized communication services. When a communication from an initiating party is received, a computer of the system automatically determines, based on environmental data provided for the communication independent of information provided by the initiating party during the communication, predictive information that predicts potential objectives potentially sought by the initiating party in initiating the communication. Probabilities are assigned, based on the predictive information, that selectable options will address the potential objectives. The default series of selectable options are dynamically updated based on the assigned probabilities. Communications with the initiating party are in accordance with a script that includes the dynamically updated series of selectable options.

Abstract: Personalized communications services are provided when a communication from an initiating party is received at an interactive system. A computer of the interactive system automatically determines predictive information for the communication based on environmental data provided for the communication independent of information provided by the initiating party during the communication. A script for communicating with the initiating party is dynamically updated based on the predictive information. Communications with the initiating party are provided in accordance with the dynamically updated script.

Abstract: A first component of a service is provided via a first communications mode by an automated agent to a requester who is a recipient of the first component. After the first component is provided, a record of the first component is provided from a memory controlled by a provider of the service and via a second communications mode selected by the requester. The record is an editable electronic first record of the first component that can be edited by the requester independent of a provider of the service to update the first record. Electronic edits to the electronic first record of the first component are accepted via the second communications mode selected by the requester. A second component is provided to the requester in accordance with the edited electronic first record of the first component.

Abstract: A first record of a first component of a service is provided from a memory to a requester of the first component of the service. The first record of the first component of the service is edited using a processor of a computer in accordance with a request from the requester of the first component of the service. A second component of the service is provided in accordance with the edited first record of the first component of the service in the memory.

Abstract: Communications services are integrated with personalized selections of content and with social networks. A computer of an interactive system determines that an initiating communications party is associated with a personal content account external to the communications service provider. Personalized selections of content are provided from the personal content account to the initiating communications party during the communications session. The computer of the interactive system may also determine an agent to assign to the communication session in accordance with feedback received from communications parties based on previous communications between the communications parties and agents of the communications service provider. The agent to assign to the communications session first can be assigned in accordance with the feedback received from the communications parties based on previous communications between the communications parties and agents of the communications service provider.

Abstract: A method for intermediating communications with an automated system includes receiving, at an intermediating device that implements an intermediating communication application, an instruction to complete a transaction request on behalf of a user. The method also includes determining, by the intermediating communication application on the intermediating device, a destination system from which to request completion of the transaction request. The method additionally includes interacting, by the intermediating device, with the destination system to fulfill the transaction request.

Abstract: Personalized communications services are provided when a communication from an initiating party is received at an interactive system. A computer of the interactive system automatically determines predictive information for the communication based on environmental data provided for the communication independent of information provided by the initiating party during the communication. A script for communicating with the initiating party is dynamically updated based on the predictive information. Communications with the initiating party are provided in accordance with the dynamically updated script.

Abstract: A first record of a first component of a service is provided from a memory to a requester of the first component of the service. The first record of the first component of the service is edited using a processor of a computer in accordance with a request from the requester of the first component of the service. A second component of the service is provided in accordance with the edited first record of the first component of the service in the memory.