Abstract: A return and repair management system enables transactions between multiple end-users, customers, repair centers, and return for credit destinations. The return and repair management system may be affiliated with an administrator that facilitates processes between system entities. The transactions may involve the return and repair of telecommunications equipment, such as telephone handsets and accessories. The return and repair management system may provide an interactive user interface (UI), such as a Web page, for the end-users, customers, repair centers, and administrator. By interfacing with the UI, an end-user or customer may generate a handset request or accessory request.

Abstract: Systems and techniques for tracking inventory include a serialized inventory control system configured to receive serialized information, apply validation rules to the serialized information, flag exceptions to the validation rules, and report the exceptions. The serialized inventory control system includes database logic to check that that serialized information does not exist for an entering inventory item and that serialized information does exist for an exiting inventory item.