Patents by Inventor Joseph Timem
Joseph Timem has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9924035Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.Type: GrantFiled: March 24, 2017Date of Patent: March 20, 2018Assignee: Bank of America CorporationInventors: Lekha Ananthakrishnan, Joseph Timem, Russell B. Lewis, Jerard D. Lasell
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Patent number: 9734831Abstract: Methods, systems, computer-readable media, and apparatuses for utilizing voice biometrics to prevent unauthorized access are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may evaluate the voice biometric confidence score in combination with one or more other factors to identify an attempt to access an account without authorization.Type: GrantFiled: January 11, 2016Date of Patent: August 15, 2017Assignee: Bank of America CorporationInventors: Joseph Timem, Donald Perry, Jenny Rosenberger, David Karpey
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Publication number: 20170195485Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.Type: ApplicationFiled: March 24, 2017Publication date: July 6, 2017Inventors: Lekha Ananthakrishnan, Joseph Timem, Russell B. Lewis, Jerard D. Lasell
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Patent number: 9641690Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.Type: GrantFiled: October 15, 2013Date of Patent: May 2, 2017Assignee: Bank of America CorporationInventors: Lekha Ananthakrishnan, Joseph Timem, Russell B. Lewis, Jerard D. Lasell
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Patent number: 9609134Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.Type: GrantFiled: December 14, 2015Date of Patent: March 28, 2017Assignee: Bank of America CorporationInventors: Joseph Timem, Donald Perry, Jenny Rosenberger, David Karpey
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Publication number: 20160125884Abstract: Methods, systems, computer-readable media, and apparatuses for utilizing voice biometrics to prevent unauthorized access are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may evaluate the voice biometric confidence score in combination with one or more other factors to identify an attempt to access an account without authorization.Type: ApplicationFiled: January 11, 2016Publication date: May 5, 2016Inventors: Joseph Timem, Donald Perry, Jenny Rosenberger, David Karpey
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Publication number: 20160112569Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.Type: ApplicationFiled: December 14, 2015Publication date: April 21, 2016Inventors: Joseph Timem, Donald Perry, Jenny Rosenberger, David Karpey
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Patent number: 9236052Abstract: Methods, systems, computer-readable media, and apparatuses for utilizing voice biometrics to prevent unauthorized access are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may evaluate the voice biometric confidence score in combination with one or more other factors to identify an attempt to access an account without authorization.Type: GrantFiled: June 20, 2013Date of Patent: January 12, 2016Assignee: Bank of America CorporationInventors: Joseph Timem, Donald Perry, Jenny Rosenberger, David Karpey
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Patent number: 9215321Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.Type: GrantFiled: June 20, 2013Date of Patent: December 15, 2015Assignee: Bank of America CorporationInventors: Joseph Timem, Donald Perry, Jenny Rosenberger, David Karpey
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Publication number: 20150036813Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.Type: ApplicationFiled: October 15, 2013Publication date: February 5, 2015Applicant: Bank of America CorporationInventors: Lekha Ananthakrishnan, Joseph Timem, Russell B. Lewis, Jerard D. Lasell
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Publication number: 20140376703Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.Type: ApplicationFiled: June 20, 2013Publication date: December 25, 2014Inventors: Joseph Timem, Donald Perry, Jenny Rosenberger, David Karpey
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Publication number: 20140379339Abstract: Methods, systems, computer-readable media, and apparatuses for selecting authentication questions based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may select one or more authentication questions based on the voice biometric confidence score.Type: ApplicationFiled: June 20, 2013Publication date: December 25, 2014Inventors: Joseph Timem, Donald Perry, Jenny Rosenberger, David Karpey
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Publication number: 20140379340Abstract: Methods, systems, computer-readable media, and apparatuses for utilizing voice biometrics to prevent unauthorized access are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may evaluate the voice biometric confidence score in combination with one or more other factors to identify an attempt to access an account without authorization.Type: ApplicationFiled: June 20, 2013Publication date: December 25, 2014Inventors: Joseph Timem, Donald Perry, Jenny Rosenberger, David Karpey
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Publication number: 20140379525Abstract: Methods, systems, computer-readable media, and apparatuses for utilizing voice biometrics to provide relationship-based service are presented. In some embodiments, a computing device may receive a voice sample associated with a customer of an organization. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine a relationship between the customer and the organization based on the voice sample and the voice biometric confidence score.Type: ApplicationFiled: June 20, 2013Publication date: December 25, 2014Inventors: Joseph Timem, Donald Perry, Jenny Rosenberger, David Karpey
