Patents by Inventor Juan dela Cruz Ferrer

Juan dela Cruz Ferrer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Identifier-triggered personalized customer relations management service
    Patent number: 6700965
    Abstract: A method and a system for utilizing an interactive identity for an automated transaction are disclosed. User identification information is received. A pre-selected identity that is associated with the user identification information is retrieved. The pre-selected identity is utilized for interaction with a user for an automated transaction. The pre-selected identities can be stored in a database indexed by user identification information. In an exemplary embodiment of the present invention, selectable options for identities are provided to the user and the selected options form the basis for determination of a pre-selected identity for the user. The pre-selected identity can be one of an audio-based, a video-based, and a multimedia-based identity.
    Type: Grant
    Filed: May 3, 2002
    Date of Patent: March 2, 2004
    Assignee: AT&T Corp.
    Inventors: Juan dela Cruz Ferrer, William F. Wright