Abstract: A method and system for determining, through voice recognition, the geographic location of the initiator of a telephone call. The initiator dials a specified telephone number and is connected to a computer system. The telephone number dialed is used in a system that requires knowledge of the initiator's location to determine the recipient of the call. The system asks the initiator one of a series of questions, those questions designed by the user of the system (client) to determine which one of a plurality of recipients should receive the call. The initiator's verbal response to each question is digitized using speech recognition technology. The system uses each digitized response to either assign a locational designator to the call or to ask more definitive questions. At the point where the answers have satisfied the client's location determination, the point of call origination is determined and a locational designator is assigned to the initiator.

Abstract: A method and system for determining, through voice recognition, the geographic location of the initiator of a telephone call. The initiator dials a specified telephone number and is connected to a computer system. The telephone number dialed is used in a system that requires knowledge of the initiator's location to determine the recipient of the call. The system asks the initiator one of a series of questions, those questions designed by the user of the system (client) to determine which one of a plurality of recipients should receive the call. The initiator's verbal response to each question is digitized using speech recognition technology. The system uses each digitized response to either assign a location designator to the call or ask more definitive questions. At the point where the answers have satisfied the client's location determination, the point of call origination is determined and a locational designator is assigned to the initiator.

Abstract: A method and system for determining, through voice recognition, the geographic location of the initiator of a telephone call for routing the call to one of a plurality of locations of a second party. The initiator dials a specified telephone number and is connected to a computer system. The system asks the initiator a series of questions and responses are digitized until a locational designator can be assigned to the initiator's location and the call routed according to second party criteria. The locational designator correlates to a geographic designation, such as postal indicators (e.g., zip code, zip+4, postal code), major and minor civil divisions, latitude and longitude, geographic boundaries, political boundaries or second party service areas, sales territories, or delivery territories.