Abstract: A method may include receiving, from a first user device, one or more session control protocol messages to establish a session between a workstation and a second user device, wherein the one or more session control protocol messages include context information indicating a context for establishing the session and an identifier of the second user device. The method may further include establishing a session between the network device and the second user device and displaying information indicating the context information on a display for an operator of the network device.

Abstract: A device may receive a packet, determine a content identifier of the packet, identify a first processing device that has processed part of content associated with the content identifier, send the packet to the first processing device when the first processing device is identified, select a second processing device among a plurality of processing devices when the first processing device is not identified, and send the packet to the second processing device.

Abstract: A device may automatically place a call to a call routing device based on one of a list of numbers or addresses. The call may be forwarded by the call routing device to a call agent device. The device may also establish a session with the call agent device to which the call is forwarded by the call routing device and automatically receive, from the call agent device, a message that includes an identifier for a virtual call agent. The device may extract the identifier from the received message, compare the extracted identifier to an identifier that is associated with the call, and determine whether the call routing device correctly forwarded the call based on the comparison.

Abstract: A method may include receiving a call from a caller and interacting with the caller, via an interactive voice response (IVR) unit, to identify first information associated with a reason for the call. The method may also include accessing a database storing second information associated with the caller, identifying third information to be provided to the caller based on the stored second information and providing the third information to the caller prior to forwarding the call to an agent.

Abstract: An apparatus is provided for remotely rebooting Voice over Internet Protocol (VoIP) communication devices. In general, the apparatus remotely selects VoIP communication devices connected to a network, reboots the selected devices, and evaluates the status of each device. A processor allows a user to select VoIP communication devices connected to the network and receives inputs pertaining to the reboot operation, including a time input and search criteria. The processor communicates with the designated VoIP communication devices over a packet-switching network to instruct the devices to reboot and monitors each device. In this way, multiple VoIP communication devices may be rebooted from a remote location, and problems or issues that arise during the reboot process may be identified and addressed. An associated method and computer program product are also provided for remotely rebooting VoIP communication devices.

Abstract: An apparatus is provided for remotely rebooting Voice over Internet Protocol (VoIP) communication devices. In general, the apparatus remotely selects VoIP communication devices connected to a network, reboots the selected devices, and evaluates the status of each device. A processor allows a user to select VoIP communication devices connected to the network and receives inputs pertaining to the reboot operation, including a time input and search criteria. The processor communicates with the designated VoIP communication devices over a packet-switching network to instruct the devices to reboot and monitors each device. In this way, multiple VoIP communication devices may be rebooted from a remote location, and problems or issues that arise during the reboot process may be identified and addressed. An associated method and computer program product are also provided for remotely rebooting VoIP communication devices.

Abstract: An apparatus is provided for remotely rebooting Voice over Internet Protocol (VoIP) communication devices. In general, the apparatus remotely selects VoIP communication devices connected to a network, reboots the selected devices, and evaluates the status of each device. A processor allows a user to select VoIP communication devices connected to the network and receives inputs pertaining to the reboot operation, including a time input and search criteria. The processor communicates with the designated VoIP communication devices over a packet-switching network to instruct the devices to reboot and monitors each device. In this way, multiple VoIP communication devices may be rebooted from a remote location, and problems or issues that arise during the reboot process may be identified and addressed. An associated method and computer program product are also provided for remotely rebooting VoIP communication devices.

Abstract: An apparatus is provided for remotely rebooting Voice over Internet Protocol (VoIP) communication devices. In general, the apparatus remotely selects VoIP communication devices connected to a network, reboots the selected devices, and evaluates the status of each device. A processor allows a user to select VoIP communication devices connected to the network and receives inputs pertaining to the reboot operation, including a time input and search criteria. The processor communicates with the designated VoIP communication devices over a packet-switching network to instruct the devices to reboot and monitors each device. In this way, multiple VoIP communication devices may be rebooted from a remote location, and problems or issues that arise during the reboot process may be identified and addressed. An associated method and computer program product are also provided for remotely rebooting VoIP communication devices.

Abstract: A method includes receiving at a voice portal a telephone call from a caller and acquiring from the caller a billing telephone number. The method also includes determining, based on the billing telephone number, that the telephone call should be transferred to a specific call center; identifying an exchange number for the specific call center; assembling a refer message based on the billing telephone number and the exchange number of the specific call center; and sending the refer message to a network device.

Abstract: An apparatus is provided for remotely rebooting Voice over Internet Protocol (VoIP) communication devices. In general, the apparatus remotely selects VoIP communication devices connected to a network, reboots the selected devices, and evaluates the status of each device. A processor allows a user to select VoIP communication devices connected to the network and receives inputs pertaining to the reboot operation, including a time input and search criteria. The processor communicates with the designated VoIP communication devices over a packet-switching network to instruct the devices to reboot and monitors each device. In this way, multiple VoIP communication devices may be rebooted from a remote location, and problems or issues that arise during the reboot process may be identified and addressed. An associated method and computer program product are also provided for remotely rebooting VoIP communication devices.

Abstract: An apparatus is provided for remotely managing various network elements of a Voice over Internet Protocol (VoIP) communication system. In general, an apparatus is described for communicating with different network elements of a VoIP communication system, receiving data from each network element, and storing the data. The apparatus includes a processor that communicates with different network elements of a VoIP communication system over a packet-switching network and queries the network elements for particular information. The processor receives and stores the data regarding each network element. In this way, data from multiple different network elements of a VoIP communication system may be remotely accessed and stored, and the data may be analyzed or manipulated to address system problems or monitor conditions of the system from the remote location. A method and computer program product are also provided for remotely managing various network elements of a VoIP communication system.

Abstract: An improved method for instructing how to most efficiently effect a product changeover on an assembly line includes the steps of providing an instructional animation which schematically shows the steps which are to be taken by a plurality of workers to effect the changeover. Preferably, the animation is a computer animation, and includes color-coded representations of the various workers and the steps that should be taken in a particular sequence. Preferably, the workers are also provided with instructional badges which could be carried by the workers, and which are also color-coded. The animation will also include access to these color-coded instruction to provide further feedback to both the worker, and the supervisory personnel of the steps an individual worker should be taking during a particular point in the assembly in changeover.

Abstract: A diffuser includes a heat source, a rotating element, and a fragranced article. The rotating element is disposed above the heat source and has a pivot. The fragranced article includes a fragrance and a fragrance carrier. The fragranced article is associated with the rotating element, such that movement of the rotating element about the pivot according to convection currents produced by the heat source causes the fragrance to be diffused from the fragranced article.

Abstract: A diffuser is provided. The diffuser includes a frame, a heat source associated with the frame, and a plurality of strips of heat-responsive material attached to the frame, each strip of heat-responsive material comprising a carrier and an active component, the active component comprising at least one of a fragrance, an insecticide, or a medicinal preparation.

Abstract: An improved method for instructing how to most efficiently effect a product changeover on an assembly line includes the steps of providing an instructional animation which schematically shows the steps which are to be taken by a plurality of workers to effect the changeover. Preferably, the animation is a computer animation, and includes color-coded representations of the various workers and the steps that should be taken in a particular sequence. Preferably, the workers are also provided with instructional badges which could be carried by the workers, and which are also color-coded. The animation will also include access to these color-coded instruction to provide further feedback to both the worker, and the supervisory personnel of the steps an individual worker should be taking during a particular point in the assembly in changeover.

Abstract: An improved method for instructing how to most efficiently effect a product changeover on an assembly line includes the steps of providing an instructional animation which schematically shows the steps which are to be taken by a plurality of workers to effect the changeover. Preferably, the animation is a computer animation, and includes color-coded representations of the various workers and the steps that should be taken in a particular sequence. Preferably, the workers are also provided with instructional badges which could be carried by the workers, and which are also color-coded. The animation will also include access to these color-coded instruction to provide further feedback to both the worker, and the supervisory personnel of the steps an individual worker should be taking during a particular point in the assembly in changeover.

Abstract: An improved method for instructing how to most efficiently effect a product changeover on an assembly line includes the steps of providing an instructional animation which schematically shows the steps which are to be taken by a plurality of workers to effect the changeover. Preferably, the animation is a computer animation, and includes color-coded representations of the various workers and the steps that should be taken in a particular sequence. Preferably, the workers are also provided with instructional badges which could be carried by the workers, and which are also color-coded. The animation will also include access to these color-coded instruction to provide further feedback to both the worker, and the supervisory personnel of the steps an individual worker should be taking during a particular point in the assembly in changeover.