Abstract: A mobile wireless communication network monitoring system. The system comprises at least one processor, a non-transitory memory, and an application stored in the non-transitory memory. When executed by the processor, the application periodically receives data from a plurality of cell sites and, in response to receiving data from one of the cell sites, examines a selection of data items of the data from the one of the cell sites. The application further, in response to one of the selected data items having a trigger value, initiates a real-time command and control process that iteratively pulls data from the cell site associated with the one of the selected data items having the trigger value and presents the data pulled from the cell site in a real-time monitoring window of an operator workstation, whereby an operator exercises timely control of the cell site.

Abstract: A method for intelligent reset delay of cell sites in a network is disclosed. The method comprises a network server communicatively coupled to a network detecting a malfunction and malfunction type from an element in a cell site of the network. The malfunction type corresponds with an automatic reset for the element. The network server is determining that the malfunction is chronic, and in response, delaying automatic reset for the element in the cell site. Based on the malfunction, the network server is determining an amount of disruption impact to the cell site that would be triggered by at least pulling diagnostics data from the element. Based on the amount of disruption impact, the network server is pulling diagnostics data from the element prior to reset and remotely initiating reset for the element in the cell site.

Abstract: Systems and methods discussed herein are associated with network data element maintenance, including determining access times for the collection of network element data, as well as delivering and analyzing real-time data to detect and avoid collisions between parties who desire to access network elements. The systems and methods used herein may also determine the most effective command to execute in response to different faults on network elements in order to automatically resolve faults in a more efficient manner.

Abstract: A method of evaluating operational integrity of a radio access network is provided. The method comprises using a computer that includes a transceiver, a processor, a non-transitory memory, and application stored in the memory. When executed by the processor, the application receives a satisfaction metric that is coarse grained. The satisfaction metric is associated with the user's perceptions of a communication quality between the radio access network and a mobile communication device. The application determines a mobile communication device identifier, a network connection identifier, and a geolocation of the mobile communication device. A history of wireless communication is determined. The application analyzes the determined elements and associates the satisfaction metric with a communication type. A message is generated and is transmitted to a communication service provider associated with the radio access network.

Abstract: A communication network operation center (NOC) network inventory data platform. The platform comprises a processor, a non-transitory memory, a data store, and a plurality of applications and logic modules. The logic modules collect data from element management systems associated with network equipment. The applications convert the data to data structures and transcode the data structures in a common data format. The applications store the transcoded data structures in an inventory database. A NOC management application presents a network management view based on the inventory database.

Abstract: A system for automated monitoring simple mail transfer protocol (SMTP) email delays. The system comprises a data store to store message identifiers for sent emails and a first monitoring server. The first monitoring server comprises a processor, a memory, and an application stored in the memory that, when executed by the processor, builds a test email with a message identifier in a header of the email, creates an entry with the message identifier in the data store, sends the email through internal email servers to an external email system with a public distribution list (PDL), obtains average time duration for an email to be delivered, and sends an alert when the email is not received after a predefined period of time, whereby the entire delivery path of the test email is examined by sending the test email in the same email system as ordinary emails.

Abstract: A communication network maintenance system. The system comprises an equipment inventory data store comprising cell tower equipment information, at least one processor, a memory, a command builder application, and a command executor application. The command builder application receives an abstract command identifying an abstract maintenance operation and a cell tower, looks up information about the cell tower in the inventory data store, based on the looked up information determines a specific command to execute on the cell tower using an element management system (EMS) associated with the cell tower, builds the specific command, and places the specific command on a queue. The command executor application retrieves the specific command from the queue, verifies a syntax of the specific command against the rules of the EMS associated with the specific command, checks that the specific command is authorized, and transmits the specific command to the EMS.