Abstract: A computer system for easily fixing a generated conflict, and a method thereof are provided. This computer system includes a CD-ROM for fixing a conflict, and a control unit.

Abstract: An apparatus for converting character mistyping is installed in a computer having a keyboard and a keyboard driver as an input device, and having an operating system for converting a scan code input from the keyboard driver into a character, and for generating a keyboard message in a current window having an input focus.

Abstract: A customer support system provides a customer support service with respect to a consumer product using an Internet. The customer support system includes a customer support server having a customer support engine for providing the customer support service with respect to a consumer product, and a database for storing product-related information to be used by the customer support engine. The system also includes a user computer including Internet communications means which can be connected to the customer support server through an Internet. The customer support engine of the customer support server includes a gate page, as a homepage of the customer support system, for providing a menu with respect to a predetermined customer support service, and a service page for providing at least a customer support service, including the usage guidance on a product, according to a predetermined menu selected on the gate page.

Abstract: A customer support system for providing a customer support service with respect to a consumer product using an Internet. The customer support system includes a customer support server including a customer support engine for providing the customer support service with respect to a consumer product, and a database for storing product-related information to be used by the customer support engine, and a user computer including Internet communications means which can be connected to the customer support server through an Internet. The customer support engine of the customer support server includes a gate page, as a homepage of the customer support system, for providing a menu with respect to a predetermined customer support service, and a service page for providing at least a customer support service, including the usage guidance on a product, according to a predetermined menu selected on the gate page.

Abstract: A customer support search engine system and a method of searching data using the system includes: a product model database for storing information on product models of a computer of a customer, each product model information including a first field including the names of product models and a second field including the names of devices constituting the product models, each device name including a pointer which indicates a path for providing information where detailed data with respect to the device is stored; a device database for storing information on devices constituting the product models, by the product models, the information on the devices consisting of a device field including the device names and a data field storing detailed data about the devices included in the device field; a user interface for displaying predetermined customer support items in a menu form enabling selection by a user and allowing a user to select the customer support items and input character or numerical data through a keyboard,