Abstract: A real-time speech analytics system (“RSTA system”) detects speech during a call involving a contact center agent and a remote party. Upon detecting the speech, an event message is generated by the RTSA system and transmitted to a module, which is configured to generate a topic meta-data record stored in a topic meta-data file. A real-time topic dashboard indication may be presented on a graphical user interface to a user based on analysis of a plurality of topic meta-data records. Selection of the topic dashboard indicator may result in presentation to the user of further text-based information about detection of the speech event for one or more calls. Selection of the further information for a particular call may result in a corresponding portion of recorded audio of that call associated with the speech event to be retrieved using the corresponding topic meta-data record and played to the user.

Abstract: A hosted list service provider (“HLSP”) provides list management services for compliance purposes. The HLSP receives electronic consent information from an enterprise that may comprise a telephone number and stores the same in at least one database, to facilitate retrieving the electronic consent information for a particular telephone number. A telephone number list is provided to a call center, which can originate calls for a calling campaign using the telephone numbers on behalf of the enterprise. After the campaign is completed, the call center may provide data to the HLSP indicating which callers have requested to opt-out, and the HLSP updates its databases appropriately. The HLSP may process the telephone number data against other databases, and may inform the enterprise of called parties that have requested a change of status. Follow up communication can occur to the called party to confirm or re-establish consent for subsequent calls.

Abstract: Systems and methods are disclosed pertaining to a programmable display tag that displays consumer information, such as pricing information. The tag is typically portable microcomputer controlled device containing its own power source, memory, and input keys and displays information on an display, typically a color or black and white LCD screen. The programmable display tag is remotely programmed by a display management system that communicates display data using a wireless protocol, such as the IEEE 802.15.4 based protocol. A wireless application protocol allows the display management system to read and write display data, as well as control various administrative functions. Typical applications include remote updating of prices for goods in a retail environment, such as a grocery store, but the display tag can used for other applications, such as a portable display device to display text, graphical, or animated displays for consumers, industrial, shipping, marketing, or other applications.

Abstract: Systems and methods are disclosed pertaining to a programmable display tag that displays consumer information, such as pricing information. The tag is typically portable microcomputer controlled device containing its own power source, memory, and input keys and displays information on an display, typically a color or black and white LCD screen. The programmable display tag is remotely programmed by a display management system that communicates display data using a wireless protocol, such as the IEEE 802.15.4 based protocol. A wireless application protocol allows the display management system to read and write display data, as well as control various administrative functions. Typical applications include remote updating of prices for goods in a retail environment, such as a grocery store, but the display tag can used for other applications, such as a portable display device to display text, graphical, or animated displays for consumers, industrial, shipping, marketing, or other applications.

Abstract: A system including capabilities for identifying, authenticating and/or tracking pharmaceutical drugs contained in a package from the point of manufacture to the point of retail sale or dispensing. One embodiment utilizes radio frequency (RFID) tags imbedded into the packaging, the RFID tags containing information identifying at least the package to the manufacturer of the package. A computer system uses an encryption algorithm to produce a machine readable indicia affixed to the packaging after the contents are sealed. Thereafter, various systems can read the RFID tag and the encrypted data at various points in the supply chain and may initiate a query to a manufacturer's database to determine whether the packaging and encrypted data match values stored in the database. This can be used in part to verify the authenticity of the package as well as indicate other functions affecting the sale of the package or dispensing the contents.

Abstract: An method for billing a wireless subscriber for fixed location service is disclosed where the rating of a call is determined in part by the location of the subscriber as indicated using call detail record information recorded in the switch and information in a rating profile, typically stored in a billing system. The rating profile maintains a defined billing rate that is applied for calls associated with the subscriber occurring in the defined serving location as typically identified by an antenna and antenna sector.

Abstract: A method and system for sending information to a pager regarding information pertaining to a previously occurring telephone call. After receiving a call offered to a called party, a signal is transmitted from a switch to a service control point, which then obtains transmitted information relating to the call. A signal is transmitted from a service control point to a switch to instruct the switch to process the call. Another signal including the information relating to the call is transmitted preferably from the service control point to a service node and then to a communications service provider. The communications service provider is preferably a paging service provider which transmits a page including the information relating to the call to a pager associated with the called party. The information relating to the call then may be displayed on the pager.

Abstract: A calling-party-pays gateway operative for billing a surcharge for a telecommunication service to an account associated with a calling line number. The calling-party-pays gateway is configured for connection between a telephone system and a switch servicing a group of terminating stations such that all communications directed to terminating stations serviced by the switch are routed through the gateway. When the gateway receives a connection request defining a communication directed to a terminating station serviced by the switch, the gateway determines whether the terminating station is associated with an account that requires the surcharge to be billed to the account associated with the calling line number. If the terminating station is associated with an account that requires the surcharge to be billed to the account associated with the calling line number, the gateway determines whether the account associated with the calling line number is pre-approved to receive the surcharge.

Abstract: A method and system for sending information to a pager regarding information pertaining to a previously occurring telephone call. After receiving a call offered to a called party, a signal is transmitted from a switch to a service control point, which then obtains transmitted information relating to the call. A signal is transmitted from a service control point to a switch to instruct the switch to process the call. Another signal including the information relating to the call is transmitted preferably from the service control point to a service node and then to a communications service provider. The communications service provider is preferably a paging service provider which transmits a page including the information relating to the call to a pager associated with the called party. The information relating to the call then may be displayed on the pager.

Abstract: A system for providing roaming service in a telecommunications system that is partially enabled for local number portability (LNP). A new LNP protocol element is defined for registration notification messages. A roaming cellular mobile radiotelephone (CMR) transmits its mobile identification number (MIN) in a registration request, which is received by a host mobile switching center (MSC). The first six digits of the CMR's MIN uniquely identifies the CMR's home MSC. The host MSC validates the roaming CMR by sending a registration notification message, including the CMR's MIN, to the CMR's home location register (HLR), which is maintained at the CMR's home MSC or at a clearinghouse. If the host MSC is LNP enabled, it sets the LNP protocol element in the registration notification message. If the host MSC has not been upgraded for LNP, it will not be configured to set the LNP protocol element in the registration notification message.

Abstract: A door hinge, preferably for a door on a motor vehicle, having a carrying arm, which is articulated on a door bracket and a pillar bracket at the ends in each case, and having a control lever which is articulated on both sides and is intended for controlling a predetermined movement sequence during the opening and closing operations of the door, comprises an element articulated on a part of the door hinge, which element locks the door hinge, preferably automatically, when said door hinge is subjected to pronounced acceleration, especially in case of an accident with high frontal impacts.

Abstract: A telephone system in which a service node and a service control point are permitted to communicate with each other by adapting the central office switch to have a non-call associated signalling communication service which can be invoked by non-call associated signalling messages and which further utilizes the network access control and/or signalling channel of the service node.

Abstract: The invention relates to a folding top for motor vehicles with a dimensionally stable rear window which, when the top is opened, can be folded down from an upright, position of use into a flat position of non-use. The top cover encloses the rear window and is connected along the lower edge side of the rear window and laterally thereto to a material retaining section arranged at the lower termination of the top. The rear window exhibits an axis of articulation extending approximately parallel to the lower edge side of the rear window which is displaced rearwards relative to the material retaining section during movement of the rear window toward a position of non-use. The axis of articulation is arranged to be displaceable to ensure the displaceability of the rear window.