Patents by Inventor Kaushik Deka
Kaushik Deka has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11403569Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.Type: GrantFiled: July 13, 2020Date of Patent: August 2, 2022Assignee: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama
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Patent number: 11392904Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.Type: GrantFiled: November 23, 2020Date of Patent: July 19, 2022Assignee: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka
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Patent number: 11379800Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.Type: GrantFiled: September 4, 2020Date of Patent: July 5, 2022Assignee: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka
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Patent number: 11010695Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item for the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.Type: GrantFiled: October 14, 2019Date of Patent: May 18, 2021Assignee: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama
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Publication number: 20210081905Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.Type: ApplicationFiled: September 4, 2020Publication date: March 18, 2021Applicant: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka
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Publication number: 20210073745Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.Type: ApplicationFiled: November 23, 2020Publication date: March 11, 2021Applicant: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka
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Patent number: 10878382Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.Type: GrantFiled: June 29, 2018Date of Patent: December 29, 2020Assignee: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka
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Publication number: 20200387842Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.Type: ApplicationFiled: July 13, 2020Publication date: December 10, 2020Applicant: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama
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Patent number: 10769567Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.Type: GrantFiled: December 14, 2016Date of Patent: September 8, 2020Assignee: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka
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Patent number: 10713603Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.Type: GrantFiled: October 14, 2019Date of Patent: July 14, 2020Assignee: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama
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Publication number: 20200097865Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item for the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.Type: ApplicationFiled: October 14, 2019Publication date: March 26, 2020Applicant: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama
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Publication number: 20200042912Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.Type: ApplicationFiled: October 14, 2019Publication date: February 6, 2020Applicant: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama
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Patent number: 10445667Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.Type: GrantFiled: August 21, 2014Date of Patent: October 15, 2019Assignee: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama
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Publication number: 20180308068Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.Type: ApplicationFiled: June 29, 2018Publication date: October 25, 2018Applicant: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka
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Patent number: 10032136Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.Type: GrantFiled: July 25, 2013Date of Patent: July 24, 2018Assignee: Verint Americas Inc.Inventors: Edward Hamilton, Kaushik Deka
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Publication number: 20150106145Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item fro the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.Type: ApplicationFiled: August 21, 2014Publication date: April 16, 2015Applicant: VERINT AMERICAS INC.Inventors: Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama
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Patent number: 7904481Abstract: A system and method for collecting work volume data where a work process is modeled into work queues. A link is created between one of the modeled work queues and an implied work queue. Upon the receipt of a first work event, information is updated that is associated with the first work queue. Based upon the receipt of the fist work event and the link, a first implied work event is generated. Based on the first implied work event, information associated with the first implied work queue is updated.Type: GrantFiled: January 15, 2008Date of Patent: March 8, 2011Assignee: Verint Systems Inc.Inventors: Kaushik Deka, Jason Fama, Geoff Chappell, Mike Zeoli, Amit Kumar