Abstract: In various implementations, customer service may be provided using a pager and/or user device. Signal(s) associated with a pager and/or user device may be received. One or more metrics may be determined at least partially based on the received signals. The metric(s) may be monitored. In various implementations, a management system of a location may receive a signal from a pager and/or user device indicating that an event has occurred at the location. A time the signal is received by the management system may be determined. One or more time-related metrics may be determined based at least partially on the received signal, the determined time, or both.

Abstract: An on-premises restaurant communication system for communicating a particular customer's table number to a food server at a central service station. Radio Frequency Identifier (RFID) tags are mounted on the underside of the restaurant's tables. The customer is provided with a pager having a pager ID associated with the customer's food order. The pager is modified to include an RFID reader and an RF transmitter. When the customer places the pager on a selected table, the RFID reader reads an RFID number from the table's RFID tag. The RF transmitter transmits the pager ID and RFID number to the central station, which uses this information to associate the food order with the table number. The table number is provided to the food server for delivery of the food order to the proper table.

Abstract: A system, method and control unit for determining an order of a plurality of stacked electronic devices randomly ordered in a stack, for taking inventory of the devices, and for programming the devices according to the determined order. Each of the electronic devices is assigned a unique serial number, and the electronic devices are configured to report their serial numbers to the control unit in sequence, either upward or downward, in the stack. The control unit is configured to determine an order of the plurality of electronic devices in the stack based on the sequence in which the identifiers are received, to compare the sequence numbers to a known list to determine if any devices are missing, and to program the devices according to the determined order.

Abstract: A system, method and control unit for determining an order of a plurality of stacked electronic devices randomly ordered in a stack, for taking inventory of the devices, and for programming the devices according to the determined order. Each of the electronic devices is assigned a unique serial number, and the electronic devices are configured to report their serial numbers to the control unit in sequence, either upward or downward, in the stack. The control unit is configured to determine an order of the plurality of electronic devices in the stack based on the sequence in which the identifiers are received, to compare the sequence numbers to a known list to determine if any devices are missing, and to program the devices according to the determined order.

Abstract: In various implementations, customer service may be provided using a pager and/or user device. Signal(s) associated with a pager and/or user device may be received. One or more metrics may be determined at least partially based on the received signals. The metric(s) may be monitored. In various implementations, a management system of a location may receive a signal from a pager and/or user device indicating that an event has occurred at the location. A time the signal is received by the management system may be determined. One or more time-related metrics may be determined based at least partially on the received signal, the determined time, or both.

Abstract: A method and server for controlling valet parking services without utilizing valet tickets. When a guest arrives, a valet employee sends the server a guest arrival message containing a guest identifier and an associated mobile phone identifier of the guest. The server sends a welcome message to the guest with instructions for requesting retrieval of the guest's vehicle. Communication may be by two-way text messaging or by Internet messaging. For example, the server may generate a temporary webpage for the guest and send instructions for the guest to select a link displayed on the mobile phone of the guest to request retrieval of the guest's vehicle. When the server receives the request message, the server matches the mobile phone identifier of the guest with the associated guest identifier, and sends a retrieval message to the valet employee instructing the employee to retrieve the guest vehicle with the associated guest identifier.

Abstract: A system and method for enabling a customer to utilize a smart phone to communicate with a waiter in a restaurant. The phone connects to a wireless LAN within the restaurant and, in a first embodiment, downloads a location-based communication application, which reports the phone's location to a Website Application Server (AS), which identifies the restaurant. The customer enters a table number, and the Website AS pushes a screen to the phone displaying buttons for requesting services. When the customer presses a button, the Website AS informs the LAN controller, which identifies an assigned waiter and routes the service request to the waiter. In another embodiment, the phone connects to the LAN and the customer enters a web page address. An Access Point routes the request to the LAN controller, which pushes the display screen to the phone, handles service requests, and notifies the assigned waiter.

Abstract: A system and method for enabling a customer to utilize a smart phone to communicate with a waiter in a restaurant. The phone connects to a wireless LAN within the restaurant and, in a first embodiment, downloads a location-based communication application, which reports the phone's location to a Website Application Server (AS), which identifies the restaurant. The customer enters a table number, and the Website AS pushes a screen to the phone displaying buttons for requesting services. When the customer presses a button, the Website AS informs the LAN controller, which identifies an assigned waiter and routes the service request to the waiter. In another embodiment, the phone connects to the LAN and the customer enters a web page address. An Access Point routes the request to the LAN controller, which pushes the display screen to the phone, handles service requests, and notifies the assigned waiter.

Abstract: A method and a server for controlling valet parking services. When a guest arrives, a valet employee sends the server a guest arrival message containing a valet ticket number and an associated mobile phone number of the guest. The server sends a welcoming message to the guest with instructions for the guest to simply reply to the welcoming message to request retrieval of the guest's vehicle. Alternatively, the instructions may include a Shortcode number to which the reply text message is to be sent. When the server subsequently receives the reply message from the guest, the server matches the mobile phone number of the guest with the associated valet ticket number, and sends a retrieval message to the valet employee or supervisor instructing that the guest vehicle with the associated valet ticket number be retrieved. The server prevents employee fraud by ensuring ticket numbers are not used more than once.

Abstract: A restaurant customer-survey system and device, which reduces employee fraud when a customer-satisfaction survey embedded in the device is conducted. The survey may be implemented in a pager, tip tray, or other computing device that includes an internally mounted camera that covertly takes a photograph of the survey participant. The photograph is date/time stamped and associated with a table number so that the waiter for the table can be identified. The survey results together with the associated photograph are uploaded to a management database. The restaurant manager can review the photographs to ensure that employees are not fraudulently conducting the surveys rather than customers. The system also enables the customer to interface with the restaurant's point-of-sale (POS) system to retrieve the customer's current bill or wirelessly make a payment from the table.

Abstract: A system and method for enabling a customer with a mobile telecomputing device such as a smart phone to communicate with a waiter in a restaurant. The smart phone connects to a wireless local area network such as a WiFi network within the restaurant and, in a first embodiment, downloads a restaurant communication application. The communication application associates buttons on the smart phone with requests for different services in the restaurant. When the customer presses a button, a computer controlling the WiFi network routes an indication of the customer's table number and requested service to the waiter via an on-premises paging system or via a text message to the waiter's mobile phone. In a second embodiment, the smart phone is directed to a website providing a restaurant communication service. The service request buttons are displayed on a webpage, and customer selections are routed to the waiter as before.

Abstract: An on-premises restaurant communication system for communicating a particular customer's table number to a food server at a central service station. Radio Frequency Identifier (RFID) tags are mounted on the underside of the restaurant's tables. The customer is provided with a pager having a pager ID associated with the customer's food order. The pager is modified to include an RFID reader and an RF transmitter. When the customer places the pager on a selected table, the RFID reader reads an RFID number from the table's RFID tag. The RF transmitter transmits the pager ID and RFID number to the central station, which uses this information to associate the food order with the table number. The table number is provided to the food server for delivery of the food order to the proper table.

Abstract: A restaurant customer-survey system and device, which reduces employee fraud when a customer-satisfaction survey embedded in the device is conducted. The survey may be implemented in a pager, tip tray, or other computing device that includes an internally mounted camera that covertly takes a photograph of the survey participant. The photograph is date/time stamped and associated with a table number so that the waiter for the table can be identified. The survey results together with the associated photograph are uploaded to a management database. The restaurant manager can review the photographs to ensure that employees are not fraudulently conducting the surveys rather than customers. The system also enables the customer to interface with the restaurant's point-of-sale (POS) system to retrieve the customer's current bill or wirelessly make a payment from the table.

Abstract: A multi-function customer satisfaction survey device, system, and method. A restaurant management system includes a plurality of electronic tip trays and a base unit. Each of the tip trays electronically obtains and stores customer contact information, customer payment information, and responses to a customer satisfaction survey. A data transceiver wirelessly transmits the information to the base unit. The base unit collects the information and sends the contact information to a correspondence server such as an e-mail server. The payment information is sent to an external authorization network and/or the restaurant's POS system. The survey responses are sent to an analysis unit. Particularly adverse or positive responses may be matched through the POS system to a food server and a food order.

Abstract: A method and a computer-controlled, multi-function device for generating and dispensing retail cards such as gift cards and loyalty cards and for collecting customer survey information. The device includes a reader such as a magnetic strip reader for receiving payment for the gift card from the customer. A card inspector determines whether the gift card is electronically readable and if not, disposes the card in a bad card hopper. If the card is readable, the device dispenses the card to the customer. An electronic survey apparatus obtains customer information and stores it in an external server. The customer information may include customer responses to survey questions or customer contact information. An external interface enables survey questions to be automatically uploaded to the device and for responses and customer contact information to be downloaded from the device.

Abstract: A multi-function customer satisfaction survey device, system, and method. A restaurant management system includes a plurality of electronic tip trays and a base unit. Each of the tip trays electronically obtains and stores customer contact information, customer payment information, and responses to a customer satisfaction survey. A data transceiver wirelessly transmits the information to the base unit. The base unit collects the information and sends the contact information to a correspondence server such as an e-mail server. The payment information is sent to an external authorization network and/or the restaurant's POS system. The survey responses are sent to an analysis unit. Particularly adverse or positive responses may be matched through the POS system to a food server and a food order.

Abstract: A multi-function customer satisfaction survey device, system, and method. A restaurant management system includes a plurality of electronic tip trays and a base unit. Each of the tip trays electronically obtains and stores customer contact information, customer payment information, and responses to a customer satisfaction survey. A data transceiver wirelessly transmits the information to the base unit. The base unit collects the information and sends the contact information to a correspondence server such as an e-mail server. The payment information is sent to an external authorization network and/or the restaurant's POS system. The survey responses are sent to an analysis unit. Particularly adverse or positive responses may be matched through the POS system to a food server and a food order.

Abstract: A combination surveillance and alerting system and method in a restaurant that serves take-out customers. A video camera monitors a parking space for take-out customers, and sends video to an image recognition program, which detects when a vehicle enters the parking space. The detection triggers a controller to start a timer and instruct an on-premises paging transmitter to page an employee responsible for serving takeout customers. The image recognition program detects when the employee enters a greeting zone for greeting customers, and the controller prepares an elapsed greeting time report for management. The image recognition program also detects when the vehicle leaves the parking space, and the controller prepares a total service time report for management.

Abstract: A method and apparatus for generating and dispensing gift cards for an associated merchant. A customer enters a value for the gift card through a customer input pad, and pays for the card by swiping a credit card through a credit card reader. After authorization is received, a card transporter pulls a serialized gift card from a card stock hopper. The card transporter then moves the card to a gift card inspector, which determines whether the serial number of the gift card can be properly read. If not, the bad card is deposited in a bad card bin. If the serial number can be properly read, the card transporter moves the card to a good card dispenser, which dispenses the gift card to the customer.